Grace Matuwana

Dedicated Support Worker with two years of experience in person-centred care for individuals with complex health needs. Holds an MSc in Children and Young People's Nursing. Experienced in medication support, patient observation, and collaboration with multidisciplinary teams. Focused on delivering family-centred paediatric care and advancing clinical skills.

Health care assistant (bank) at Coventry university hospital (2025-09 – Present)

• Delivered person-centred care that maintained comfort, respect, and support for patients.
• Coordinated closely with nurses and multidisciplinary team on personal care and observations.
• Managed mobility and feeding support to meet day-to-day needs confidently.
• Sustained trusting relationships with patients and families through reassuring communication.
• Prioritised ward tasks professionally to uphold standards of care and safety.
• Maintained dignity while enabling independence through compassionate emotional and physical support.

Support Worker (bank) at JN Recruitment (2022-07 – Present)

• Provided person-centred care by assessing physical, emotional, and mental health needs.
• Coordinated daily living support across personal care, mobility, meals and medication assistance.
• Administered medication accurately and safely, following strict healthcare protocols to maintain service user's well-being.
• Developed trusting relationships with service users and advocated on their behalf.
• Encouraged service users to be independent and active members of society.
• Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
• Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.

Research & Campaign Volunteer at CARAG (2019-04 – Present)

• Supported research and campaigns focused on improving mental health services.
• Engaged with community members and vulnerable groups.
• Assisted in awareness activities and outreach initiatives.

Data Analyst Specialist Apprentice at Microsoft (2021-07 – 2021-12)

• Analysed business and customer data using Excel and CRM systems.
• Produced reports to support decision-making.
• Communicated findings to managers and stakeholders.

Retail Sales Assistant at Sunglass Hut (2015-03 – 2016-01)

• Delivered high-quality customer service in a busy retail environment.
• Managed stock, displays, and customer enquiries.
• Handled payments and returns professionally.

Marketing & Promotion Volunteer at Outsource Australia (2014-11 – 2014-12)

• Facilitated promotional activities to enhance customer engagement.
• Contributed to planning and execution of marketing campaigns and events.

MSc in Children & Young People's Nursing – Coventry University (2025)

MSc in Enterprise Resource Planning Management – Victoria University (2017-01)

MSc in Supply Chain & Logistics – Victoria University (2015-01)

BA in Business Management & Marketing – Brunel University (2013-01)

High school – Jeppe high school for girls (2010-01)