Grace Ngami

Business Model-oriented leader with 7+ years of experience maximizing client account experience by implementing strategic client management initiatives. Top performer with exceptional ability to analyze operational needs, assess urgency of assignments, and oversee strategic planning, conceptualization and execution of tasks for organizations. Proficiency in identifying problems and providing timely solutions to enhance the appeal and safety of client's property.

Proven track record achieving results while maintaining unwavering integrity and a tenacious work ethic. Committed to driving client's and firm's expectations by interpreting needs to meet project timelines.

Resident Service Associate - Amro Property

(2021-01)

• Track property and team member performance by interacting closely with service teams to monitor targeted performance goals for 240 apartments.
• Resolve tenant relations issues ensure satisfaction by managing leads and interfacing with property owners in line with total contract compliance.
• Streamline applicant database by preparing leases and completing necessary details to meet established deadlines.
• Navigate the full resident lifecycle by facilitating viewing requests to achieve consistent resident satisfaction and retention.
• Execute daily property operations within established regulatory guidelines, optimizing a positive experience for residents.
• Capitalize revenue streams for clients by overseeing multiple events at designated properties.

Enquiries & Viewings Account Manager (Internship) - X1 lettings - Manchester

(2021-01 - 2021-12)

• Addressed ongoing service needs by handling telephone and email inquiries to resolve complex customer service problems.
• Directed quality tenant viewings by integrating video viewings content to improve lead conversion and guarantee shorter vacancy cycles.
• Upsold high-paying tenants by facilitating timely follow-up viewings and examining areas of improvement to guarantee property success.

Customer Service Executive - Comdata - Paris

(2019-01 - 2020-12)

• Upsold products by scheduling sales calls to meet with current and potential customers to achieve the company's revenue and unit growth objectives.
• Met and exceeded organizational sales quotas by processing and validating sales orders while guaranteeing alignment with client needs.

Event's Assistant - Indeed Flex Hospitality - London

(2017-01 - 2019-12)

• Refine business relationships with clients by determining and resolving needs to make strategic business-oriented decisions, improving institutions' revenue.
• Delivered routine organizational correspondence to promote outreach events' visibility and outcomes.
• Maintained open communication with multiple clients to ensure contract requirements meet event logistics goals, improving organizational payment and revenue.
• Achieved desired exposure and brand awareness by implementing full-service event planning, increasing revenue from prospects and clients.
• Addressed registrants on problems and inquiries by adopting high-touch customer service and maximizing business relationships and sales opportunities.

Warehouse Operator - XPO Logistic - Manchester

(2016-01 - 2017-12)

• Developed functional supply chain management infrastructure, meeting stock levels while maintaining top quality and competitive prices.
• Optimized product innovation by implementing cost analysis and interfacing with sales forecasting and planning to maximize an effective supply chain.
• Streamlined daily logistics processes by ensuring compliance to trade regulations for all freight products.

Sales Advisor / Beauty Consultant - Sephora - Paris

(2013-01 - 2016-12)

• Delivered information regarding products, order status, and pricing to increase sales team productivity through excellent service and support.
• Coordinated productive collaboration with high-value strategic customers by implementing consistent ROI and ensuring customer renewal of the product suite.
• Transformed marketing and sales strategy success by resolving customer issues and optimizing service roadmap to meet business needs.
• Increased customer delight by gathering customer and competitive data to improve sell-out initiatives.

CPD Certified - Estate agent and Property Management - Janets Quality Education (2021-01 - 2021-12)

Certificate - Human resources - EFC Formation (2015-01 - 2015-12)

Degree - Economics Social and Administration - Faculty of Law, Economics and Management, Rouen (2012-01 - 2012-12)

High school diploma - Prospection Negotiation and Customer service - Charles Baudelaire (2009-01 - 2009-12)