Resident Service Associate - Amro Property
(2021-01)
- Track property and team member performance by interacting closely with service teams to monitor targeted performance goals for 240 apartments.
- Resolve tenant relations issues ensure satisfaction by managing leads and interfacing with property owners in line with total contract compliance.
- Streamline applicant database by preparing leases and completing necessary details to meet established deadlines.
- Navigate the full resident lifecycle by facilitating viewing requests to achieve consistent resident satisfaction and retention.
- Execute daily property operations within established regulatory guidelines, optimizing a positive experience for residents.
- Capitalize revenue streams for clients by overseeing multiple events at designated properties.
Enquiries & Viewings Account Manager (Internship) - X1 lettings - Manchester
(2021-01 - 2021-12)
- Addressed ongoing service needs by handling telephone and email inquiries to resolve complex customer service problems.
- Directed quality tenant viewings by integrating video viewings content to improve lead conversion and guarantee shorter vacancy cycles.
- Upsold high-paying tenants by facilitating timely follow-up viewings and examining areas of improvement to guarantee property success.
Customer Service Executive - Comdata - Paris
(2019-01 - 2020-12)
- Upsold products by scheduling sales calls to meet with current and potential customers to achieve the company's revenue and unit growth objectives.
- Met and exceeded organizational sales quotas by processing and validating sales orders while guaranteeing alignment with client needs.
Event's Assistant - Indeed Flex Hospitality - London
(2017-01 - 2019-12)
- Refine business relationships with clients by determining and resolving needs to make strategic business-oriented decisions, improving institutions' revenue.
- Delivered routine organizational correspondence to promote outreach events' visibility and outcomes.
- Maintained open communication with multiple clients to ensure contract requirements meet event logistics goals, improving organizational payment and revenue.
- Achieved desired exposure and brand awareness by implementing full-service event planning, increasing revenue from prospects and clients.
- Addressed registrants on problems and inquiries by adopting high-touch customer service and maximizing business relationships and sales opportunities.
Warehouse Operator - XPO Logistic - Manchester
(2016-01 - 2017-12)
- Developed functional supply chain management infrastructure, meeting stock levels while maintaining top quality and competitive prices.
- Optimized product innovation by implementing cost analysis and interfacing with sales forecasting and planning to maximize an effective supply chain.
- Streamlined daily logistics processes by ensuring compliance to trade regulations for all freight products.
Sales Advisor / Beauty Consultant - Sephora - Paris
(2013-01 - 2016-12)
- Delivered information regarding products, order status, and pricing to increase sales team productivity through excellent service and support.
- Coordinated productive collaboration with high-value strategic customers by implementing consistent ROI and ensuring customer renewal of the product suite.
- Transformed marketing and sales strategy success by resolving customer issues and optimizing service roadmap to meet business needs.
- Increased customer delight by gathering customer and competitive data to improve sell-out initiatives.
