Grace Rule

Skilled professional with a solid background in customer service and food service operations. Demonstrates proficiency in bartending and barista roles, alongside effective cash handling and inventory management. Knowledgeable in wine service and food safety protocols, maintaining high service standards. Focused on improving operational efficiency and customer satisfaction through teamwork.

Coffee barista - Bolla - Porthleven, Cornwall

(2025-05 - 2026-06)

• Adapted to high-pressure situations to support efficient service delivery.
• Assisted with stock management to prevent shortages during busy hours.
• Presented coffees consistently featuring latte art.
• Managed opening and closing of the café, ensuring thorough cleaning and cash handling.
• Dialled in espresso daily by adjusting grind size and extraction variables to ensure flavour consistency.

Housekeeper - The Hide - Byron Bay

(2025-12 - 2026-04)

• Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
• Catered to guests' requests, ensuring a personalised experience.
• Promoted a positive image of the hotel through high standard cleaning services.
• Kept the pool area, spa, carpark and garden well maintained and looked after.
• Completed check ins/ check outs on reception and handled telephone calls.

Floor Supervisor - The Gurnards Head - Zennor, Cornwall

(2021-11 - 2025-08)

• Oversee floor operations, enhancing team efficiency and customer satisfaction.
• Elevate service quality, meeting high expectations of discerning clientele.
• Train staff in cocktail and barista techniques, boosting service standards.
• Resolve guest issues promptly, maintaining a positive dining experience.
• Communicate with the kitchen staff and write and print menus ready for service, also adapting them where necessary for dietary needs.
• Managed opening and closing procedures, ensuring security for the guests staying in the hotel.
• Managed guest reservations via phone, and in person, ensuring accurate contact details and exceptional customer service.

Event Staff - Serve Agency - Cornwall

(2022-04 - 2025-07)

• Efficiently manage high-demand festival bars, ensuring smooth operations and customer satisfaction.
• Coordinate and support event and wedding logistics, enhancing guest experience and service quality.
• Adapt to dynamic event environments, quickly resolving issues to maintain seamless service.
• Collaborate with team members to optimize workflow, contributing to successful event execution.

Wedding and Event Staff - FEED & FED and the Secret Quay Kitchen - Hayle

(2023-05 - 2023-12)

• Coordinate teams for seamless guest experiences at events.
• Craft high-quality coffees in fast-paced settings.
• Prepare and clean wedding venues efficiently.

Bar Staff and Front Of House - Porthminster Kitchen - St Ives, Cornwall

(2021-03 - 2021-09)

Takeaway Assistant - Porthminster Beach - St Ives, Cornwall

(2016-02 - 2021-05)

• Efficiently coordinated with staff to ensure seamless service and meal times.
• Delivered high-quality service, maintaining standards in meal and drink presentation.
• Processed payments swiftly, enhancing customer satisfaction and table turnover.
• Maintained cleanliness in dining and waiting areas, ensuring guest comfort.
• Proactively managed bar stock, ensuring availability and smooth operations.
• Delivered food and drinks to tables when required by bar or kitchen staff.
• Delivered friendly and efficient food service in a high-volume restaurant.
• Assisted team members and customers regarding stock and inventory queries.
• Used machines such as coffee machines, blenders, ice crushers, soda dispensers and milk frothers to create a variety of drinks for orders.
• Helped prepare multiple food orders in fast-paced environments, completing with tight deadlines.
• Prepared both complex and simple food orders for customers, such as burgers, gourmet dishes and fries.
• Kept service areas and restaurant looking clean by clearing tables, mopping floors and sanitising tables after use.

Diploma of Higher Education - Art and Design - Truro College (2021-01 - 2021-01)

GCSEs - St Ives School (2019-01 - 2019-01)