Grace Taylor

Dynamic professional with 4+ years in customer-facing roles, excelling in communication, organisation, and time management. Proven track record of reliability and attention to detail, adept at building rapport with clients and colleagues. Ready to leverage skills in a fast-paced administrative setting.

Care Professional - Home Instead Senior Care - Rochdale

(2024-01)

• Provided personal care, companionship, and medication support in clients' homes.
• Sustained comprehensive written records of visits to exceptional standards.
• Partnered with office staff and families to guarantee seamless continuity of care.
• Exhibited empathy, professionalism, and discretion in every interaction.

Team Leader - Card Factory - Middleton

(2023-01 - 2024-01)

• Directed daily store operations as team leader, resolving management concerns effectively.
• Guided new staff through comprehensive training on company policies, sales techniques, and operational procedures.
• Managed cash transactions, guaranteeing accuracy and accountability during store openings and closings.
• Addressed customer queries and complaints swiftly, fostering an uplifting store atmosphere

Sales Assistant - Card Factory - Middleton

(2020-01 - 2023-01)

• Collaborated with team members to organise stock displays, ensuring appealing presentation of merchandise.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Kept shelves neat, clean and organised through visual merchandising.
• Collaborated with team members to achieve sales targets and contribute to store success.

Bachelor of Science - Sport and Exercise Science - University Academy 92 (2022-01 - 2025-01)

A-levels - PE and Health and Social Care - Rochdale Sixth Form (2020-01 - 2022-01)