Grace Trenwith

A First-Class Forensic Science graduate with strong practical experience in laboratory analysis, data interpretation, and scientific reporting. Skilled in a range of analytical techniques including GC-MS, HPLC, FTIR, and LC-QTOF. Proven ability to work accurately in high-pressure environments, supported by excellent organisational and problem-solving skills.

Seeking an entry-level laboratory or analytical role where I can apply my technical knowledge and continue to develop within a scientific setting.

Success Manager at Freedom Setters (2025-04 – Present)

Managed customer relationships and monitored engagement to identify risk and opportunities.

• Managed customer relationships ensuring high satisfaction and retention
• Monitored customer engagement to identify risk and opportunities
• Collaborated with sales and support teams

Customer Services Officer at Purbeck Sports Centre (2024-06 – Present)

Managing high volumes of customer enquiries in a fast-paced environment while maintaining accurate records.

• Manage high volumes of customer enquiries across multiple channels in a fast-paced environment
• Maintain accurate records and booking systems, ensuring data integrity
• Promote memberships and services, supporting revenue generation
• Deliver professional, efficient service while resolving issues effectively

Duty Officer at Purbeck Sports Centre (2024-06 – 2024-09)

Supervised daily operations and ensured compliance with health and safety standards.

• Supervised daily operations and ensured compliance with health and safety standards
• Managed and supported a team, maintaining high performance and service quality
• Resolved customer issues and handled incidents with confidence and professionalism
• Carried out end-of-day financial reconciliation and reporting

Leisure Assistant at Purbeck Sports Centre (2017-08 – 2025-11)

Ensured safety compliance while supervising pool and leisure activities and handling customer queries.

• Ensured safety compliance while supervising pool and leisure activities
• Responded quickly to incidents, providing first aid and emergency support
• Maintained clean, organised, and safe working environments
• Handled customer queries and complaints, delivering effective solutions

Bachelor of Science in Forensic Science – Bournemouth University (2022-09 – 2025-05)

A-Levels – Brockenhurst College (2019-09 – 2022-06)

GCSEs