Network Compliance Co-Ordinator - 4Com - One Lansdowne Plaza, 24B Christchurch Road, Bournemouth, BH1 3NE
(2022-10)
- To correspond with predominantly early-stage customers regarding their previous telecoms provider, to advise them accordingly about the stage of their installation, advise of our standard procedures; the cessation of old services and closure of their previous accounts, all in order to assist with termination fees incurred
- To review termination charges raised by other providers, in accordance with agreements and other relevant information, ensuring they've been calculated in line with Ofcom regulations; if they've not, I'd contest the fees with the losing provider, in aim to have them reduced to a fair charge
- To determine if 4Com will reimburse the customer; this is dependent on the terms of their agreement and funds provisioned
- Arrange reimbursement by obtaining all relevant documents, liaising with the Accounts team and actioning any adjustments to the provisioned funds (recosting the salesperson, raising a goodwill gesture, or in some cases raising the rewrite of an agreement)
- To build new relationships and upkeep current relationships with other telecoms providers, to obtain discounts on terminations
- To assist the sales support and billing team on overflow, by actioning tasks raised by other departments and at their call center
- To calculate and provide early termination charges to customers wanting to leave their agreement with us and answer any queries they may have about this
Waitress / Bar Staff - The Carpenters Arms - 103 Burley Road, Bransgore, Hampshire, BH23 8BA
(2016-09 - 2021-11)
I was offered a manager position here in May 2026, but declined due to the salary offered.
- To take bookings by entering them into the booking system, and seat customers
- To take food and drink orders, enter them correctly into the system
- To make and serve drinks
- To serve meals and clear dishes
- To prepare, make and serve desserts and coffees
- To present bills and take cash and card payments
- To clean and reset tables by preparing appropriate cutlery and napkins
- To assist customers with any queries, concerns or complaints
Waitress / Bar Staff - The Carpenters Arms - 103 Burley Road, Bransgore, Hampshire, BH23 8BA
(2026-03)
I was offered a manager position here in May 2026, but declined due to the salary offered.
- To take bookings by entering them into the booking system, and seat customers
- To take food and drink orders, enter them correctly into the system
- To make and serve drinks
- To serve meals and clear dishes
- To prepare, make and serve desserts and coffees
- To present bills and take cash and card payments
- To clean and reset tables by preparing appropriate cutlery and napkins
- To assist customers with any queries, concerns or complaints
Direct Market Researcher - 4Com - One Lansdowne Plaza, 24B Christchurch Road, Bournemouth, BH1 3NE
(2022-06 - 2022-10)
In this role I passed probation 2 weeks prior to what was planned. This was due to hitting targets and making great improvements. I left this role due to my current role offer.
- To make outgoing cold calls to business' from cards provided, aiming to have confirmation of specific details
- In the case of missing information, have the gatekeeper provide me with the company details (Address, contact details, number of handsets, details of the most senior person and where they were based)
- To use gatekeeping skills and objection handling to obtain the required details
- To use researching skills to confirm information, or to find details required
- To hit daily, monthly and weekly targets for both myself and my team
Direct Marketing Assistant - FastTrack Communications - 4, Trinity, 161 Christchurch Road, Bournemouth, BH1 1JW
(2022-03 - 2022-06)
I left this role due it being commission only, providing no security.
- To collaborate with a range of business' (charities and commercial), working with them to promote their company through Direct, Face to Face Marketing
- To approach members of the public (potential customers/donors) with a scripted pitch to promote the cause, with the aim for them to sign a monthly Direct Debit agreement to donate to the chosen cause
- The majority of our work was done with Great Ormand Street Hospital (GOSH)
- This was primarily through events; standing in shop entrances in order to approach and pitch customers of those shops, sometimes through door-to-door marketing
- Aiming for daily, weekly and monthly targets
Support Worker - Advance Housing and Support - Suite 15 B2 Peartree Business Centre, Cobham Road, Ferndown BH21 7PT
(2021-02 - 2022-03)
Reason for Leaving: My regular client had a variety of advanced mental health issues and the effects of dealing with this (and events that took place) meant I had to put myself first.
- To assist clients and service users to do day-to-day tasks, in which they require help or assistance for (they were independent with capacity, but had learning disabilities or mental health issues which required them to live within supported living)
- Examples; Personal hygiene/washing, cooking and making food or drink, medication observation, taking them shopping, taking them to appointments or social events, e.g. day centers, watching and helping where necessary for tasks such as cleaning and tidying up, any other daily tasks that may be a challenging activity or decision to make for someone with a learning disability or mental health issues
Domiciliary Carer - CareService24 - 15 Christchurch Road, Bournemouth, BH1 3LB
(2019-11 - 2020-09)
Reason for Leaving: I started an adult 'Access to Health Professions' course at college and I prioritized this rather than work.
- To provide care for clients at their homes, whilst keeping to a scheduled time table of 7:00am-22:00pm
- Each person was allocated a specific time slot/s throughout the day dependent on their needs
- Personal care tasks consisted of getting out of bed using a standard or hoist, washing, dressing, using the toilet/a commode/assisting with stomas or catheters, and administering medication
- Other tasks included preparing food and sometimes assisting them to eat, keeping the company and using machinery as mentioned before e.g. hoists, stand aids, commodes, wheelchairs and walking frames
