Club Manager | Assistant Manager | Sales Consultant - Core24 Health Clubs - Mornington & Somerville
(2024-01)
Progressed from Sales Consultant to Assistant Manager and subsequently Club Manager due to exceptional sales performance, leadership ability, and business results.
- Manage all aspects of daily club operations including sales, retention, staffing, customer experience, and facility presentation.
- Lead, coach, and develop staff to achieve sales and operational KPIs.
- Monitor membership growth, cancellations, retention rates, and overall business performance.
- Implement member engagement initiatives that improve retention and reduce cancellations.
- Conduct performance reviews, commission tracking, sales coaching, and staff development.
- Drive business growth through lead generation, sales conversion, and relationship management.
- Assisted prospective and existing members with membership enquiries, upgrades, account management, suspensions, and cancellations.
- Generated and converted leads through GymMaster, Zip Leads, and CRM systems.
- Built strong relationships with members and delivered tailored membership solutions.
- Maintained accurate records and ensured compliance with company procedures.
- Ranked Number 1 Sales Consultant company-wide.
- Achieved Champion 12 Award. (Awarded 3 times in 40 years)
- Maintained a 100% sales conversion rate across two consecutive months.
- Recorded 12+ membership sales in a single day.
- Set multiple company sales benchmarks while continuing to achieve personal sales targets in management roles.
Customer Service Representative - EE-FIT Insulation - Keysborough, Victoria
(2023-01 - 2024-12)
- Manage customer enquiries and account relationships across a broad client base.
- Coordinate communication between customers, suppliers, builders, installers, and warehouse teams.
- Process purchase orders, rebates, stock requirements, scheduling, and open orders.
- Utilize MYOB, Cisco, and Microsoft Office systems to support operational requirements.
- Assist with data analysis, reporting, and customer service initiatives.
- Developed strong long-term client relationships.
- Supported operational efficiency through effective communication and coordination.
- Maintained high levels of customer satisfaction and service delivery.
Event Coordinator - Arktic Australia - Dandenong, Victoria
(2022-01 - 2023-12)
- Coordinated and delivered events across Victoria.
- Managed ticket sales and customer engagement.
- Organized event logistics and equipment.
- Conducted client meetings and stakeholder communication.
- Supported social media and marketing campaigns.
Laborer - TC Carpentry Co - Mornington Peninsula
(2019-01 - 2022-12)
- Assisted in residential construction and demolition projects.
- Built prefabricated wall systems and fencing structures.
- Operated a range of construction tools and machinery.
- Maintained strong workplace safety standards.
Apprentice Cabinet Maker - Lakewood Kitchens - Mornington Peninsula
(2017-01 - 2019-12)
- Manufactured and assembled cabinetry and timber products.
- Cut, shaped, fitted, and finished timber components.
- Maintained high standards of craftsmanship and attention to detail.
