Graham Olivier

Dedicated professional with a passion for excellence, recognized for adaptability in dynamic environments and thriving under pressure. Exhibits strong leadership skills, reliability, and proficiency in multitasking, while maintaining flexibility and a collaborative spirit in team settings. Committed to continuous learning and skill development, consistently providing support and guidance to colleagues.

Experienced with managing customer inquiries and ensuring satisfaction. Utilizes effective communication and problem-solving skills to address client needs. Track record of building strong relationships and contributing to team success.

Customer Relations Assistant & Sales Funnel Operations at Zambezi Auto BMW (2018-03 – 2024-03)

• Lead Management for all branches (Montana, Previously Zambezi Auto Polokwane, Rustenburg and Menlyn)
• SF Virtual Showroom (Retention leads)
• Motor plan Renewals & Quotations
• Assisted with event planning and organizing (marketing related duties)
• Customer service duties
• Meet & Greet
• Delivery Centre preparing for upcoming deliveries
• Handling of License & Registration of vehicles
• After sales & Sales assistance
• Handling of complaints/problem solving
• Monthly, weekly & daily reporting of complaints
• Monthly VOC meetings held and prepared with higher management & BMW / Mini SA.
• Follow up calls to customers
• Preparation & delivery experience to new customers
• Handling of telephone calls
• Manage dealer customer Experience strategy
• Maintain accurate customer database
• Coordinate dealerships customer communications
• Reporting and Tracking
• Handling and assisting with complaints all departments (Sales, Aftersales, etc)
• Maintained, tracked, and trended data for monthly reporting
• Streamlined communication processes for improved customer experience and increased loyalty
• Utilized problem-solving skills to effectively handle challenging situations with customers, resulting in positive outcomes and lasting relationships
• Collaborated with team members to identify areas of improvement in customer service, resulting in higher satisfaction ratings
• Conducted research, identified solutions, and responded to customers within outlined service level agreements
• Participated in team meetings to share best practices and brainstorm new strategies for enhancing customer relations efforts

Operations Assistant Manager at Stor-Age Silverlakes (2015-01 – 2016-12)

• Responsible for the day-to-day tasks, sales and administrative duties – as well as of renting storage space
• General bookkeeping and sales
• Updating, processing and filing of documents and spreadsheets
• Faxing, printing, photocopying, filing, scanning and mailing

Sales of Deceased/Insolvent Estates (Properties) at Vendor Auctioneers (2008-01 – 2014-12)

• Handling the property lists and updates of new and old properties
• Liaise with liquidators regarding transactions & Sales processes
• Feedback to clients/purchasers and do follow up's for agents
• Making sure that the agent's files and information are up to date
• Performing searches on "windeed" (Application used by Auction Houses)
• Preparing files for new deals

Fleet assistant, stock controller & Receptionist at VW Volkswagen (2005-01 – 2008-12)

• Creating and modifying documents using Microsoft Office and Excel
• Liaising with client
• Responsible for answering & screening telephone calls
• Face to face consultations and enquiries
• Dealing with incoming emails, faxes and post
• Debtors and creditors
• Reconciling of petty cash
• Mini audits of Rental Agreements
• Handling incoming/outgoing calls and correspondence
• Preparing files for new deals
• Liaise with the stock controllers
• Schedule meetings with corporate fleet clients
• Accompany fleet manager to corporate meetings & deliveries
• Preparing vehicles before delivery
• Making sure dates are set for deliveries
• Performing reception duties
• Assisting fleet clients with service bookings
• Stock takes of new vehicles
• Invoicing for new and used vehicles
• Preparing registrations for new and used vehicle
• Liaise with clients and corporate clients
• Assist clients with service bookings
• Receiving payments day to day debtors

Highschool in Afrikaans, English, Economics, Business Economics, Typing, Home Economics – Hoërskool Silverton (1999-01)