Gregg Wilson

Highly accomplished and results-driven Operational Director with extensive experience in multi-site management and P&L accountability. Proven ability to lead large teams, drive regulatory compliance, and achieve significant business growth in the health and social care sector. Expertise in operational transformation, strategic planning, and stakeholder engagement, with a strong track record of enhancing customer experience and commercial success.

Seeking to leverage deep operational expertise to deliver exceptional outcomes for FirstPort Limited.

Regional Director - Clece Care South - Brighton

(2023-11)

• Oversaw a portfolio of 34 registered locations across Southern England, including 18 extra-care services, 14 domiciliary-care branches, one complex-care business, and one day centre, managing a team of approximately 1,250 individuals.
• Managed full Profit & Loss accountability for £36 million in annual turnover, meticulously balancing service quality, workforce performance, and sustainable growth.
• Ensured consistently strong Care Quality Commission (CQC) outcomes through the implementation of robust governance, visible leadership, and clear operational accountability.
• Collaborated with local authority commissioners to deliver high-quality care services, foster strengthened relationships, and identify new growth opportunities.

District Manager - Travelodge Hotels Ltd - Sussex

(2015-06 - 2023-10)

• Directed operations across 19 hotels situated throughout Sussex.
• Maintained accountability for all area Key Performance Indicators (KPIs), encompassing Net Promoter Score (NPS), food and beverage performance, cost control, and P&L results.
• Identified and executed continuous improvement initiatives by coaching hotel managers and embedding clear action plans.
• Elevated operational standards through visible leadership, targeted coaching, and the consistent dissemination of best practices.
• Enhanced the end-to-end customer journey by implementing strategic changes to facilities, processes, and staff capabilities.
• Partnered with key internal functions to successfully deliver the company's mission, business plan, and commercial objectives.

Regional Manager - Odeon Cinemas Ltd - South West London & South East

(2012-02 - 2016-06)

• Managed a portfolio of 16 cinemas generating annual sales of £70 million.
• Held accountability for regional KPIs, including retail sales, NPS, cost control, and P&L performance.
• Cultivated a strong succession pipeline by identifying, coaching, and developing high-potential talent.
• Achieved continuous improvement across commercial, operational, and people-related priorities through effective manager coaching.
• Upgraded operational standards via visible leadership and the diligent sharing of best practices.
• Improved the customer journey through targeted enhancements to facilities, processes, and employee capabilities.
• Developed and executed regional business plans aimed at expanding market share, enhancing KPIs, and building future organisational capacity.
• Spearheaded a significant organisational restructure, successfully reducing fixed payroll costs by 10%.
• Increased turnover across eight Costa Coffee franchises by 20% in 2014.

General Manager - Odeon Cinemas Ltd - Wimbledon

(2011-01 - 2012-01)

• Appointed to lead a newly formed management team tasked with turning around a site experiencing persistent performance issues.
• Implemented strategic initiatives that successfully rebuilt team morale and strengthened employee engagement.
• Reduced payroll costs by 10% and operating expenses by 18%.
• Decreased employee absence by 25% and staff turnover by 18%.
• Improved compliance audit performance from a 'red' status to 'green'.

General Manager - Odeon Cinemas Ltd - Belfast

(2010-01 - 2010-12)

• Transformed a struggling new site from a £200,000 loss to break-even within one year.
• Launched targeted local marketing initiatives that expanded market share by 10%, achieving the cinema's first profit since its 2008 opening.
• Influenced the local authority to revise minimum licensed staffing levels, resulting in a 25% saving in labour costs.
• Designed and delivered training programs to support the successful rollout of a new EPOS system and associated procedures across a newly acquired cinema chain in Ireland.

General Manager - Odeon Cinemas Ltd - Brighton

(2001-07 - 2009-12)

• Increased Earnings Before Interest, Taxes, Depreciation, and Amortisation (EBITDA) from £700,000 to £1.8 million during the tenure at the Brighton site.
• Received 'Cinema of the Year' and 'Manager of the Year' awards in 2009, based on performance in EBITDA, guest service, retail operations, facilities management, and marketing.
• Launched the company's most successful Costa Coffee outlet, achieving an average weekly turnover of £10,000.
• Recruited, coached, and mentored three individuals who subsequently progressed to General Manager roles within Odeon.
• Sustained leading operational standards through visible leadership, effective coaching, and the consistent sharing of best practices.
• Consistently achieved key performance indicators across waste management, labour costs, service delivery, and people management.
• Directed local marketing activities that secured the 'Marketing Cinema of the Year' award in 2008 and increased the local market share by four percentage points.
• Implemented new technology and restructured the team to facilitate the effective adoption of new systems and processes.

General Manager - Odeon Cinemas Ltd - Barnet

(1999-12 - 2001-06)

• Boosted EBITDA by 25% in one year, increasing it from £200,000 to £260,000.
• Introduced a new mystery-shopping programme, achieving a 95% score in its first year of operation.
• Successfully implemented new Odeon brand standards across the site.
• Identified and executed continuous improvement opportunities through effective manager coaching.
• Maintained leading operational standards via visible leadership and the consistent sharing of best practices.

Trainee General Manager - Rank Group - Sheffield, Leicester and Swiss Cottage

(1996 - 1998)

Master of Business Administration (MBA) - University of Brighton (2005 - 2008)

Postgraduate Diploma - Human Resource Management - University of Portsmouth (2003 - 2006)

Postgraduate Certificate - Management - University of Northampton (1999-01 - 2001-04)

BA (Hons) - Business Administration and Human Resource Management - Keele University (1993-01 - 1996-02)

Three A Levels - North Down College of Further Education (1991-09 - 1993-06)

Ten GCSEs - Glastry High School (1986-03 - 1991-03)