Griffith Atta Ampiah

Provide clear communication and directions to patients, visitors and staff Deliver frontline customer service in a busy public environment De-escalate conflict calmly using communication and empathy

Hospital Security Officer at Assist Security Group (2024-08 – Present)

• Provide clear communication and directions to patients, visitors and staff
• Deliver frontline customer service in a busy public environment
• De-escalate conflict calmly using communication and empathy
• Support vulnerable individuals and distressed visitors
• Assist with reception duties, access control and car park ticketing
• Follow safety procedures and work closely with colleagues

Hospital Security Officer at ICTS UK & Ireland (2024-02 – 2024-07)

• Communicated clearly with members of the public and hospital staff
• Provided guidance and information to visitors unfamiliar with the environment
• Maintained safety standards and reported incidents accurately

Airport Terminal Cleaner at ABM (2023-08 – 2023-09)

• Worked in a time-critical transport environment with public interaction
• Followed strict health and safety procedures

Bachelor of Arts (BA) in Sociology & Social Work