Customer Operations Specialist at FNZ UK Ltd. (2024-03 – Present)
- Dealing with all Electronic transfers from start to end, Stock Transfer Forms, Payment Procedures and fulfilling the requests received from the funds managers.
- Coordinating with the Internal and external teams for quick resolution of escalated issues on CBNs and Urgent issues.
- Raising the breaches and continuously monitoring the risk events and giving the best pricing to the assets sold.
- Always been very supportive to team and giving hand to support on extra work and continuous follow-ups with the fund Managers regarding the assets and stocks on day to day basis.
- Monitoring and tracking the KPI's within SLAs on day to day basis and reporting to internal Teams.
fraud Prevention Analyst at Natwest Banking Group (2023-08 – 2024-01)
- Manage and resolve escalations and issues raised by customers ensuring high level customer satisfaction.
- Coordinating with the Internal and external service engineers for quick resolution of escalated issues.
- Responds to telephone calls and help customers to protect and secure there accounts by falling in to fraud or scams Activities.
- Having a great experiencing in identifying the fraudsters and genuine customers and works accordingly.
- Monitoring and tracking the Fraud trends on day to day basis and reporting to internal Teams.
Business Banking Support (Account Opening Consultant) at LLoyds Banking Group (2023-03 – 2023-06)
- Responds to telephone calls, email, instant messages, and help customers to open there Business Accounts and process the account openings until customer needs done.
- Working on day-to-day operational issues, requests and project tasks involving various technologies.
- Manage and resolve escalations and issues raised by customers ensuring high level customer satisfaction. Coordinating with the Internal and external service engineers for quick resolution of escalated issues.
- Effectively working with IT team to give best service to the customers and tickets raised by them.
Senior Physical Design Engineer at DPI Services LTD (2019-04 – 2023-03)
Client - Qualcomm and Mediatek
- Worked for the Various Projects for various clients and Technologies in the field of semiconductors as a chip designer and supported the front end team of R&D and effectively worked with the whole team to get better results and Outputs.
Customer Service Associate at Servomax India Ltd (2016-12 – 2017-11)
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Working on day-to-day operational issues, requests and project tasks involving various technologies.
- Manage and resolve escalations and issues raised by customers ensuring high level customer satisfaction. Coordinating with the Internal and external service engineers for quick resolution of escalated issues.
- Conduct knowledge transfer sessions for new joiners in the team and be mentor for the slow learners.
