Gurjeevan Samra

Lead operations of a high-end restaurant located on a prestigious golf course, catering to members, guests, and private events. Oversee all aspects of service, kitchen coordination, and bar operations to deliver a premium, tailored hospitality experience in a luxury leisure environment.

Manage a dynamic team: recruit, train, and develop staff to uphold exceptional service standards, boosting staff retention and morale.

Restaurant Manager - DARTMOUTH GOLF AND COUNTRY CLUB - Birmingham

(2024-05)

• Lead operations of a high-end restaurant located on a prestigious golf course, catering to members, guests, and private events.
• Oversee all aspects of service, kitchen coordination, and bar operations to deliver a premium, tailored hospitality experience in a luxury leisure environment.
• Manage a dynamic team: recruit, train, and develop staff to uphold exceptional service standards, boosting staff retention and morale.
• Plan and execute golf-day events, corporate functions, and private dining, increasing event bookings and driving additional revenue streams.
• Collaborate with chefs on seasonal and event-specific menus that reflect fine dining trends and customer preferences.
• Streamline operations by implementing efficient stock control, rota systems, and customer feedback loops—improving satisfaction scores and reducing operational costs.

Restaurant Manager - Tapas Revolution - Birmingham

(2023-10 - 2024-04)

• Supervise daily operations: Oversee dining room, bar, and kitchen activities to ensure smooth operations and exceptional customer experiences.
• Staff management: Recruit, train, schedule, and motivate staff members. Set performance standards, provide feedback, and address performance issue
• Customer service: Ensure high levels of customer satisfaction by addressing complaints, monitoring service standards, and fostering a positive atmosphere

Restaurant Manager - The Indian Streatery - Birmingham

(2021-09 - 2023-10)

Responsible for maintaining the restaurant making sure things run smooth on a day to day basis. Duties involve customer service is at its best keeping tabs on team ensuring that they work to the best of their ability meeting deadlines and objectives given within the work place or myself ensuring food and drink is at its best giving customers an unforgettable experience

Restaurant Supervisor - Yakinori Noodle Bento & Sushi - Birmingham

(2019-01 - 2021-08)

Supervisor at the Grand Central branch with duties to make sure everyone and everything runs smooth throughout the day meaning taking control like a manager dealing with paperwork for filling orders and dealing with cashflow. Also take control of the restaurant taking orders making sure food is to the best of its ability if there is any complaints or problems myself is responsible and my job is to assess the situation and resolve it in anyway possible. As a supervisor responsibilities are to make sure we give the best customer service to do that make sure chefs keep on top of orders give them deadlines for orders.

Myself is to make sure everything is correct and well done before given out.

• I really enjoy working here its such a great experience and learnt so many skills where I can move on forward to a bigger role.

Steward/Security - West Bromwich Albion Football Club

(2017-02 - 2020-02)

Duties included security checks around the football ground, searching football fans on entrance to the building.

• Having this job helped increase my communication skills as, I had to pat down and search people before allowing them to have access to the stadium. Also, when there were problems I was able to remain calm and professional to solve them fairly.

Bar Staff - Mooch Bar - Birmingham

(2016-07 - 2019-08)

Responsible for looking after VIP personal, offering excellent customer service, advertising and promoting the venue to the general public through various promoting techniques.

• I was in charge of serving the food and checking for quality including other responsibilities, for instance, looking after the cleanliness and safety of the venue.
• This job made me much more responsible and independent but, not only that a fast learner too. I was set tasks and without help completed them independently as in my opinion this is the best way to progress skills such as: communication with customers and other work colleagues, responsibility to bring food out on time and arrive to work on time and lastly, if there were any complaints I would always ensure that I would solve the problem professionally without wasting the managers time.

Part time Gas Engineer - Gas installations Ltd

(2013-01 - 2019-06)

Experience in admin in this business as it's a family business and regularly asked to complete tasks. Such as: resolving problems professionally with customers, arranging deliveries to their houses and ordering parts online e.g for boilers etc.

Football Coach - Diamond Academy FC

(2016-07 - 2018-04)

Duties in this role included mentoring under 12 youths. The role involved introducing correct manner of understanding to education to young learners.

• My role included coaching and teaching the learners how to keep fit and learn the basic game of football.
• Throughout this role it not only again increased my communication skills but, my work relationships with the youths as while remaining professionally it was a must for myself to engage and get along with the youths as otherwise, they wouldn't co-operate.

A-Level - Sports coaching Goals soccer centre (2017-07 - 2018-08)

A-Level - Sandwell College (2016-09 - 2018-06)

GCSE - Maths in English - Prince's trust duke Edinburgh Oldbury Academy (2013-09 - 2015-07)

GCSE - Engineering - Oldbury Academy high school (2010-09 - 2015-07)

GCSE - Maths - Oldbury Academy (2013-09 - 2015-06)