Gurpreet Kaur Matharu

CIPD Level 7-qualified HR professional with experience supporting HR Shared Services and HR Operations across Canada, the UK, Bermuda, the US, and Singapore. Extensive experience using Workday to administer the full employee lifecycle, including all types of leave. Experienced in high-volume HR case management, employee support, payroll coordination, benefits administration, compliance, and stakeholder management.

Recognized for creating structured workflows and case pipelines that improve organization, service delivery, risk management, and employee experience.

Global People Operations Coordinator (Contract Role) - Pacific Life Re

(2025-07 - 2026-02)

• Supported HR operations across Canada, the UK, Bermuda, Singapore, and the US using Workday.
• Administered complex employee leave cases including Short-Term Disability (STD), Long-Term Disability (LTD), Salary Continuance, Medical Leave, Sick Leave, Maternity Leave, Parental Leave, Personal Leave, Bereavement Leave, Leave of Absence (LOA), Return-to-Work (RTW), accommodations, stop pay, reinstatements, and employment status changes, ensuring accurate documentation and compliance.
• Managed high-volume HR cases, providing employee support through Workday, email, and ticketing systems.
• Coordinated with Payroll, Benefits, HR Business Partners, and global HR teams to ensure accurate case handling, payroll processing, and exceptional employee support.
• Developed structured pipelines and tracking processes to prioritize workload, monitor case progress, improve operational efficiency, and reduce operational risk.
• Maintained accurate employee records while ensuring confidentiality, compliance, data integrity, and appropriate risk escalation.

People Coordinator / HR Advisor (Contract Role) - Landsec

(2025-01 - 2025-07)

• Managed employee relations, leave administration, payroll support, benefits, onboarding, and offboarding.
• Supported employees and managers with HR inquiries, leave processes, and Workday transactions.
• Coordinated with Payroll and HR stakeholders to resolve employee cases efficiently while maintaining a positive employee experience.
• Maintained HR documentation, ensured policy compliance, and escalated complex or high-risk cases where appropriate.

HR Coordinator (HRIS Operations) (Contract role) - Kaplan International

(2024-03 - 2024-12)

• Administered Workday HRIS for the complete employee lifecycle, including onboarding, promotions, transfers, payroll changes, benefits, terminations, and all employee leave types.
• Managed up to 150 HR cases daily, ensuring timely resolution while maintaining excellent employee service.
• Built organized case pipelines to monitor workload, prioritize requests, and improve follow-up across HR operations.
• Worked closely with Payroll, Benefits, Recruitment, and HR Business Partners to ensure accurate employee records and seamless HR service delivery.
• Maintained data accuracy, produced HR reports, investigated discrepancies, and minimized payroll and compliance risks.

HR Administrator (Perm role - ended due to moving) - Murphy Geospatial UK

(2023-03 - 2023-12)

• Supported HR operations for approximately 480 employees.
• Managed payroll updates, benefits administration, employee records, probation tracking, onboarding, offboarding, and leave administration.
• Produced HR reports, maintained compliance documentation, and supported continuous process improvements.

HR & Compliance Officer - Affinity Workforce

(2022-03 - 2022-11)

• Managed compliance records, right-to-work documentation, employee files, and regulatory requirements.
• Investigated compliance issues, maintained accurate documentation, and escalated risks appropriately.

Recruitment Consultant - Red Snapper Group

(2022-03 - 2022-08)

• Managed recruitment, onboarding, compliance documentation, and candidate communications throughout the hiring lifecycle.

CIPD Level 7 Qualification - University of Hertfordshire

Master of Human Resource Management - Human Resource Management - University of Hertfordshire

Bachelor of Business & Human Resources - Business & Human Resources - University of Hertfordshire