Gurram Pooja

Dedicated and adaptable healthcare professional with a strong background in patient care and administrative tasks. Experienced in managing patient interactions, maintaining accurate records (Therapeutic duplications,other contra indications,physiological critaria like age bodyweight sex, and collaborating with multidisciplinary teams in fast-paced environments. Proficient in customer service, data entry, and appointment coordination, with excellent communication and problem-solving skills.

Eager to contribute to a high-performing GP practice like Forum Health Centre by ensuring efficient reception operations and supporting quality patient services.

Pharmacist at Apollo Hospitals Jubilee Hills (2021-06 – 2025-08)

• Handled major responsibilities in wards/ICU’S, which included auditing of the priscriptions for appropriate dose, indication, therapeutic duplication, drug interations, drug allergies and other essential parameters of priscription audit and also reported medication errors and adverse drug reactions also involved in concentrated electrolytes and dilutions. Managed front-line patient interactions by dispensing medications, providing advice on usage and side effects, and ensuring patient safety through accurate guidance and signposting to appropriate healthcare services.
• Collaborated with healthcare teams, including doctors and nurses, to optimize treatment plans, process requests, and maintain efficient workflow similar to care coordination in a GP setting.
• Maintained prescription and inventory records with a focus on accuracy, compliance with regulations, and data entry into hospital systems.
• Handled telephone and in-person enquiries from patients and external agencies, transferring calls or resolving issues promptly and professionally.
• Trained junior staff on protocols for patient counseling, medication dispensing, and administrative tasks, contributing to team performance and quality standards.
• Implemented cost-saving measures by reviewing procurement processes, demonstrating problem-solving and a pragmatic approach to operational challenges.

MSc in Pharmaceutical science – University of East London, UK (2026)

Bachelor of Pharmacy – Jawaharlal Nehru Technology University of Hyderabad, India (2017 – 2021)