Gustavo Z.

Multilingual translator, proofreader and editor (French, English, Portuguese, Italian, Spanish). With a background in International Relations and Journalism, I combine strong language proficiency with a high standard of editorial precision. My experience in international digital environments has sharpened my eye for terminological accuracy, stylistic consistency, and cultural adaptation of content.

Independent, methodical, and reliable, I am also well-versed in CAT tools and best practices in post-editing. I thrive in roles where quality, clarity, and message fidelity are paramount.

Customer Service Agent at Station Mont Tremblant (2025-12 – 2026-02)

• Welcome and assist guests across resort areas (ticket office, guest services, lifts, rentals).
• Provide information on services, activities, weather and slope conditions, events, and promotions.
• Sell and issue tickets, passes, and admissions; process payments using the POS/ticketing system.
• Support retail sales, equipment rentals, and guest services (lockers, bag check) as assigned.
• Handle guest requests, complaints, and special situations professionally, resolving issues or referring as needed.
• Manage lost-and-found, lockers, rental returns, keys, passes, and related records.
• Assist during peak periods and events, including crowd flow and cross-departmental support.
• Maintain clean, organized, and safe guest-facing work areas.
• Coordinate with other departments and perform basic administrative tasks to ensure smooth operations.

Customer Success Specialist at Webidoo.com (2025-02 – 2025-09)

• Manage client relationships from onboarding to upselling, ensuring satisfaction and success in product usage.
• Actively sell company services, identifying opportunities for cross-selling and upselling to increase customer value.
• Monitor KPIs and update tasks on Outseta, ClickUp, and HubSpot to track progress and optimize customer success activities.

Technical Translator at Smart Traduções Técnicas (2020-08 – 2025-01)

Delivered professional and specialized translations across several industries and fields of knowledge.

Customer Care Expert at Wix.com (2020-10 – 2025-02)

• Provided Wix users with technical solutions via email, chat, and telephone.
• Analyzed user behavior, content suitability, and relevance to determine their effect on user satisfaction.
• Developed and maintained positive customer relations and satisfaction.
• Influenced the way Wix supported its users and improved processes to ensure the best possible user experience.
• Worked with other departments and product teams to communicate users' needs.
• Offered solutions and delivered the best possible service for Wix users' complaints on Reclame AQUI, Brazil's leading consumer complaint platform.

Portuguese-English and French-English Interpreter at Word Perfect Translations (2020-08 – 2021-12)

Performed real-time Portuguese–English and French–English interpreting.

Project Assistant & Translator at Minds4Health (2018-04 – 2021-10)

Assisted in developing and reviewing healthcare research projects and translated projects for the pharmaceutical industry.

Portuguese-English & Portuguese-Spanish Translator at Arabera Traduções (2015-03 – 2021-01)

Provided professional and specialized translations across various industries and fields of knowledge, including medical books, legal documents, and commercial materials.

Technical Support Specialist at Everise (2020-01 – 2020-10)

• Provided French and English Tier 2 technical support for Everise's client in the United States and Québec, Wi‑Fi provider eero.
• Specialized in wireless mesh networking solutions.
• Explained technical information effectively to users of all levels.
• Responded to customer requests and replicated and troubleshot issues.
• Identified ways for customers to get the most out of their wireless networks.
• Provided feedback to product and engineering teams, resulting in an improved customer experience.

Seller Support Agent at Viagogo/StubHub (2019-07 – 2020-01)

• Maintained a high phone and email service level in Italian, English, Portuguese, French, and Spanish.
• Provided a strong seller experience by delivering quick, accurate, and friendly service.
• Represented and sold viagogo's platform and tools to customers and built relationships with customers and other teams.

Professional Certificate in Journalism & Digital Media – UCLA Extension (2014 – 2014)

Bachelor's Degree in International Relations, Marketing & Business – Escola Superior de Propaganda e Marketing (2011 – 2011)