Gwilym Lafargue

I am a motivated and conscientious individual with a strong work ethic and experience in customer service, food preparation, barista work, and front-of-house operations. I am friendly, attentive, and quick to learn, with a natural ability to build rapport with customers and work effectively as part of a team. I take pride in being reliable, well-organised, and committed to delivering high-quality service in every role I undertake.

Server/Food Preparation - The Atma Lounge - Cardiff

• Prepared and served a variety of vegan food, beverages, and desserts in a fast-paced café environment.
• Added relishes and garnishes to food orders accurately, following presentation and dietary instructions.
• Delivered excellent customer service by greeting guests, taking orders, and serving meals, snacks, and drinks promptly.
• Coordinated the efficient delivery of food and beverages from the kitchen to tables to ensure smooth service flow.
• Maintained high standards of cleanliness by sweeping, mopping, washing dishes, and sanitising equipment and facilities.
• Set up and cleared dining areas between services, replacing used crockery and preparing tables for incoming customers.
• Monitored and recorded fridge temperatures in line with food safety and hygiene regulations.

Barista - Greenbeans by Immunobox

• Brewed and served various different types of coffees as well as other hot drinks such as hot chocolates and teas consistently during 5 hour long shifts.
• Prepared and served a wide range of hot and cold beverages, including espresso-based drinks (lattes, cappuccinos, Americanos), teas, and hot chocolates.
• Operated consistently during 5-hour shifts, maintaining speed, accuracy, and quality under pressure.
• Served organic roasted coffee alongside gluten-free and vegan tray bakes and desserts.
• Demonstrated strong product knowledge by memorising customers' drink preferences, including decaf/caffeinated options and dairy-free alternatives.
• Greeted customers, took orders, and handled cash and card payments accurately using the till system.
• Worked collaboratively with team members to ensure efficient service and a positive customer experience.
• Cleaned and maintained espresso machines, coffee grinders, wooden surfaces, and kitchen equipment in accordance with hygiene standards.
• A mobile coffee bike business producing a range of coffees with organic roasted coffee beans as well as serving gluten free and vegan tray bakes and desserts.

Kitchen Porter / Front of House Team Member - Brother Thai

• Maintained high standards of cleanliness and hygiene in a fast-paced kitchen setting.
• Washed and sanitized dishes, utensils, pots, and pans efficiently to support kitchen operations.
• Ensured compliance with food safety and hygiene regulations (HACCP standards).
• Emptied bins and managed waste disposal in line with health and safety regulations.
• Restocked kitchen supplies and ensured adequate inventory levels during service.
• Supported smooth service during busy periods by maintaining an organised clutter-free environment.
• Delivered high-quality front-of-house service in a busy street-food style Thai restaurant.
• Collaborated closely with front- and back-of-house teams to ensure smooth service and a positive working environment.
• Operated the pot wash machine, ensuring dishes, utensils, and containers were thoroughly cleaned, dried, and stored correctly.
• Maintained cleanliness across the restaurant, including bar areas, floors, tables, and sink stations, in line with hygiene standards.
• Ran food efficiently from the kitchen to tables, ensuring accuracy and responding to customer requests and queries.
• Cleared finished plates promptly and prepared tables for new guests to maintain service flow.
• Provided customer support by answering basic menu questions and communicating feedback to relevant team members.
• Restocked essential supplies, including cleaning products, napkins, cold drinks, and food ingredients in fridges and freezers.
• Prepared and Served beverages, including pouring pints to correct measures, while maintaining a clean and organised bar Area.
• A Thai roti bar and Street food style restaurant that have built a reputation for their original dishes such as the "Sticky beef roti" "Thai fried chicken Satay bowl" & the "khao Soi Gai Tod".

Hospitality Team Member - Principality Stadium (Aramark)

• Ensured a welcoming and professional environment, responding promptly to guest requests and inquiries.
• Delivered high-quality hospitality service to VIP guests in private boxes during live events.
• Took food and beverage orders, managed timing of service, and cleared tables promptly to maintain a clean and welcoming environment.
• Managed suite inventory levels, monitored stock, and handled billing, including pre-ordered catering, to ensure seamless service.
• Handled guest concerns promptly and professionally, resolving issues on the spot to ensure satisfaction.
• Set up and closed down suites, adhering strictly to health and safety regulations, cleanliness standards, and company procedures.

Elderly Caregiver - Private Client

(2024-08 - 2024-09)

• Provided compassionate one-to-one support to an elderly client, assisting with daily living tasks and promoting independence.
• Managed all aspects of shopping, including groceries, prescriptions, household essentials, and personal items with accuracy and care.
• Assisted with mobility, transfers, and the safe use of walking aids, ensuring client safety at all times.
• Maintained accurate documentation, care notes, and incident reports in line with professional standards.
• Upheld safeguarding, confidentiality, and health & safety regulations consistently.
• Offered emotional support and companionship to reduce loneliness and enhance overall well-being.
• Supported attendance at healthcare and hospital appointments and helped ensure continuity of care.

Barista (All Rounder) - FFloc Coffee-Cowbridge Road East

• Prepared and served a wide range of high-quality hot and cold beverages, including speciality coffees, teas, and customised drink combinations, while maintaining consistency and presentation standards.
• Worked efficiently in a fast-paced café environment, prioritising tasks and maintaining excellent service during busy periods.
• Completed opening and closing shift procedures, including cash handling, equipment setup, stock checks, cleaning, and securing the premises.
• Operated coffee machines, grinders, and other café equipment safely and efficiently.
• Maintained high standards of cleanliness and hygiene throughout the café, including food preparation areas, customer seating, pot wash, and kitchen equipment, in line with food safety regulations.
• Promoted and sold Welsh magazines, books, locally roasted coffee beans, and other retail products, contributing to additional sales and customer engagement.
• Assisted in kitchen preparation and served the café's renowned grilled cheese sandwiches and Reuben sandwiches, ensuring quality, consistency, and food presentation.
• Assisted with stock management by replenishing displays, monitoring inventory, and rotating products.

GCSE - Religious Studies - Secondary School

GCSE - Music - Secondary School

GCSE - French - Secondary School

GCSE - English Language - Secondary School

GCSE - English Literature - Secondary School

GCSE - Cymraeg Iaith - Secondary School

GCSE - Cymraeg Llen - Secondary School

GCSE - Mathematics - Secondary School

GCSE - Double Science - Secondary School

GCSE - Welsh Bacc - Secondary School

GCSE - LIBF Certificate in financial studies - Secondary School A levels - Sociology - College A levels - Religious Studies - College A levels - Cymraeg - College