H.Mohamud

A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own

Computer Repair Technician/CCTV installations/ Data cabling/Patching cat 5e, cat 6 - Self Employed

(2025-05 - 2026-05)

• Hardware Repair and Replacement
• Replacing faulty components e.g. Hard drives, Ram, motherboards, assembling new computers.
• Installing operating systems, applications, drivers and configuring optimal performance, window Linux MacOS, support office 365.
• Network Connectivity:
• Resolving network connectivity problems and ensuring smooth operation of wired and wireless network, implementing and managing security solutions such as firewalls on the cisco routers and switches, servers, maintain records of repair, maintenance and troubleshooting activities.
• Technical Support:
• Providing guidance and assistance to users on computer device issues both in-personal and remotely.
• CCTV Installing cameras, cabling, and associated hardware. Configuration network IP address, given port numbers, and all configuring CCTV systems, including recording and monitoring equipment. Maintenance Performing routine maintenance, upgrades, and repairs on CCTV systems to ensure optimal functionality.
• Fault Finding, Diagnosing and resolving issues with CCTV systems, including hardware and software problems.
• Data cabling, Installing Various types of data cables, Cat 5e,6,6a, in different environments, including containment systems, cable trays, trunking.
• Terminating cables and testing them to ensure proper functionality and adherence to industry standard

IT SUPPORT ENGINEER - THE MKICA CIO

(2022-03 - 2025-04)

Responsible for supporting the company's SME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.

• Responsible for networking, design, installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Maintain the company’s network infrastructure.
• Installation and termination of all types of copper cables
• Installation and troubleshooting of telephony cabling
• Networking and providing support for Windows, Macintosh and Linux issues.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Management of the daily data backup and retrieval scheme.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Training new employees. Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests.
• Ensure computer hardware is safe & complies with health and safety legislation.
• Applying patches in accordance with company procedures.

Field Service Engineer - NGeneration

(2022 - 2022)

• Call outs to go to site to help through setup or resolve issues
• Workstation/ till support and trouble shooting.
• Excellent diagnostic, problem-solving and analytical skills
• Basic network and internet support including associated hardware
• Install/ setup of EPOS systems
• Installation, commissioning and testing of various structured cabling infrastructure solution, cat 5e, cat 6 and cat 6a
• Troubleshooting of network connections and cabling within a commercial environment
• Installation of cable containment trunking, tray work and etc

CCTV Installer - ARIF SECURITY SYSTEM

(2021 - 2022)

• Installed and Programmed the CCTV systems in the light commercial and residential environment.
• Designed the site drawings and installed the system accordingly on the plans drawn earlier.
• Installed the audio and video CCTV system along with the DVR system.
• Organized the network with the help of different types of cameras and then connecting it to main system.
• Monitored the cameras that were installed in the system with the help of the wireless data transfers.

CCTV INSTALLATION ENGINEER - JOOGE S.SYSTEM LONDON

(2020 - 2021)

• Worked on call to go to homes and businesses for installation needs.
• Worked well with little direct supervision.
• Utilised terrific communication skills to show how system worked once installed.
• Worked with business and homeowners to pick best camera installation locations, both interior and exterior.
• Used own tools and lorry to complete CCTV installations.
• Provided training on system use once installation completed.

FLY TECHNOLOGY LTD

(2017 - 2020)

Responsible for maintaining and install computer networks based around Microsoft server technologies, working as part of a team and operating in fast paced, changing and challenging 24x7 environment.

• Administering and designing LANs, WANs internet/intranet, and voice networks.
• Analysing & developing key components using methodology prescribed techniques.
• Communicating and negotiating with users, specialist, other staff and suppliers.
• Network connectivity troubleshooting, ping, tracert, telnet.
• Responsible for communication protocols, configuration, integrating and security.
• Investigating, diagnosing and resolving all network problems.
• Maintaining pre-packaged software applications on the LAN.
• Upgrade and repairing faults on the CISCO Systems, network and peripheral equipment.
• Cisco & HP switch configuration particularly VLANs configuration/troubleshooting.
• Working with multiple technical platforms i.e. mainframe, two-tiered client-servers and three-tiered client-servers

Cisco IT technician Hardware and software tester - Acer Computer in Netherlands - Netherlands

(2009 - 2017)

• Engaging in multi-disciplinary Agile teams to create cutting-edge digital solutions.
• Working to modernise existing software products and create new one.
• Preparing test scenarios pursuant to software requirements.
• Creating, maintaining, and deploying automated test suites.
• Using specialist software to carry out automated testing.
• Conducting and analyses performance tests on software usability.
• Keeping up to date with emerging technologies.
• Ensuring that the final product meets the established quality standards.
• Carrying out tests in different platforms including operating systems, browsers and mobile devices.
• Assisting team members in the resolution of their work problems.
• Collaborating with developers to resolve issues.
• Recording test results accurately.
• Preparing documents for internal and external use to agreed standards