Receptionist at Nails Salon (2023-08 – 2025-04)
- Manage the receptionist area including greeting visitors and responding to telephone and in-person requests in a timely manner.
- Performed all required opening and closing procedures.
- Do daily check for salon compliance, restock/ order guaranteed enough equipment supply for salon such as color, machine in good condition, chemical...
- Update new design, new poster to shop, post/update social media.
- Perform cash wraps and bank deposits.
- 5 stars Google Review about Customer Services.
- Reduced complaints from clients about customer Services
Maternity leave at Nails Salon (2025-04 – Present)
Line Operator at COOK Kitchen Sittingbourne (2020-04 – 2023-08)
- Set up the lines at the beginning of the shift to ensure proper working order, including scales, batch numbers, dishing food line and topping.
- Perform all necessary safety and hygiene checks.
- Collaborate with team members to achieve the target daily batch number.
- Report any defects, near misses, or health and safety issues to the Production Manager.
- Good staff of the Year
- Skill improved: team work, communication, English
Sales Executive at MK Premier Boutique Hotel (2015-10 – 2019-06)
- Responsible for handling and managing all bedroom inquiries and bookings for the hotel via telephone and online platforms.
- Professionally and promptly address the needs of customers, especially wholesale travel agencies and corporate accounts, with diverse requirements.
- Conduct sales calls and visits to potential accounts to achieve the sales team's target revenue.
- Maximize occupancy and revenue by offering additional deals/promotion up on any high/low season
- Contribute Sales team occupancy over 80% whole year, balance Online booking room rate with offline/walk in
Sales Admin at AVANI Hai Phong Harbourview Hotel - MINOR GROUP THAILAND (2013-03 – 2015-10)
- Schedule sales calls for the Sales Manager.
- Collaborate with the Graphic Designer to create event and promotion flyers and posters for hotel events (e.g., Wedding Fairs, Christmas, Friday nights).
- Prepare proposals and contracts for all inquiries related to hotel services, including accommodation, catering, weddings, and banquets.
- Maintain the customer database, manage customer service, conduct telesales, and organize sales calls.
- Handle invoicing for order
