Haaniya Mahmood

An organised, compassionate, and highly motivated healthcare professional currently working towards completing the Level 4 Mary Seacole Leadership qualification, with experience in care navigation, reception role, and clinical administration. I am skilled in delivering excellent front-line support within a busy NHS environment, ensuring patients receive high-quality care and clear communication. Known for professionalism, empathy, and attention to detail, I work well under pressure while maintaining confidentiality and working upto NHS standards.

My goal is to continue progressing into healthcare management, contributing to improved patient experience and service efficiency.

Care Navigator | Receptionist - GP Surgery

(2023-01)

First point of contact for patients. Main Responsibilities Receptionist/Administrator

• Assisting patients at reception, providing support.
• Booking, cancelling and managing patient appointments using computer systems.
• System one trained.
• Dealing with waiting lists.
• Taking, recording and relaying messages accurately between patients, clinicians, hospitals and external agencies
• Handling general enquiries, including explaining practice procedures and arranging new and follow-up appointments.
• Processing repeat prescription requests and preparing prescriptions for GP signature.
• Filing paperwork including scanning, coding and downloading hospital letters.
• Recording requests for home visits and ensuring timely communication with clinical staff.
• Extracting and filing medical records.
• Always ensuring confidentiality and compliance with data protection standards
• Completing cremation paperwork.
• Action pathology reports after doctors reviewed results contacting patients to book appointments in a timely manner.
• Opening and closing the surgery and completing the start of day and end of day checklist.
• Complete relevant spreadsheets.
• Undertaking additional duties as required to support the smooth running of the practice.

Business Administration Apprenticeship - NHS

Completed Level 3 Business Administration coursework alongside work duties, attending group training sessions and one-to-one tutor meetings, completing workbooks and assignments, and producing presentations, PowerPoints, spreadsheets, and Word documents.

Trainee Dental Nurse - Bupa Dental

(2022-01 - 2023-12)

• Maintaining patient confidentiality, monitoring patients during treatment, and offering support where needed, completing regular stock checks, communicating with patients, great organisation skills for setting up surgery for each patient and assisting with administration duties and taking notes.
• Greeting customers, answering the phone, booking appointments

Staff Member - Little Dessert Shop

(2023-01 - 2023-12)

• Handled dessert preparation and decoration, customer orders, food hygiene standards, and team support during busy service periods.

Hospitality & Support Roles - Hoar Cross Hall

(2021-01 - 2023-12)

• Handled guest assistance in the spa, food and drink service, maintaining cleanliness standards, and supporting the team to deliver a high-quality customer experience.

Pharmaceutical Administrator - Sciensus

(2022-08 - 2022-08)

• Maintained accurate electronic prescription records, supported pharmacy workflows, and contributed to patient safety through attention to detail.

Level 4 Mary Seacole - Leadership

Level 3 - Business Administration

Level 2 - Awareness of Mental Health Problems

GCSES - Mathematics, English & Science