Volunteer at Covid Vaccine Centre (2021-08 – 2021-08)
- Filled in patients vaccination cards
- Advised patients about side effects and measures to be taken after having the vaccine.
- Observed patients after having vaccine in waiting room.
Customer Assistant at Wilkinson (2022-09 – 2023-01)
- Welcoming and greeting customers, providing them with a positive and friendly experience.
- Helping customers find products and advising them on the best solutions to meet their needs.
- Maintaining a clean and tidy store environment, including restocking shelves and keeping the shop floor organised and clean
- Resolving customer queries and complaints promptly and professionally, ensuring customer satisfaction at all times.
- Working collaboratively with colleagues and management to achieve team goals and targets.
- Adhering to company policies and procedures, including health and safety guidelines.
Sales Advisor at New Look (2023-09 – 2024-10)
- Operated the till efficiently, handling customer transactions accurately and providing excellent service.
- Managed fitting rooms, assisting customers with outfit choices and ensuring a seamless shopping experience.
- Maintained a clean and organized store environment through regular tidying of merchandise.
- Assisted customers with product inquiries, offering styling advice and resolving any issues or concerns.
Bank Healthcare Assistant at NHS CPFT Trust (2023-09 – Present)
- Conducted a comprehensive shadow shift in the Mental Health Assessment Unit, observing and learning about the daily operations and patient care practices.
- Demonstrated a keen interest in mental health assessment processes, gaining insights into the dynamic and sensitive nature of mental health care.
- Enhanced interpersonal and communication skills through observation of patient-staff interactions
Travel Money Advisor at Sainsburys Bank (2024-10 – 2025-10)
- Manage all aspects of the Travel Money Bureau independently, including currency exchange, customer inquiries, and financial transactions.
- Handle Western Union money transfers, ensuring accurate and efficient processing of transactions for customers.
- Unpack and organise incoming deliveries of currency, ensuring accurate stock levels and availability for customers.
- Ensure smooth operation of daily activities, including stock management, maintaining up-to-date currency availability, and ensuring compliance with financial regulations.
- Deliver exceptional customer service, addressing customer needs and concerns efficiently and professionally.
- Maintain a secure and organized work environment, handling sensitive financial information with the highest level of confidentiality.
- Safeguard confidential passwords and sensitive information, ensuring strict adherence to data protection protocols.
- Handle cash and card transactions, ensuring accuracy and adherence to company policies.
Work Experience at Cardiac Investigations Ward
- Shadowed clinical staff in a busy cardiac investigations ward and observed a range of diagnostic procedures, including ECGs and echocardiograms
- Observed a pacemaker implantation procedure and gained insight into patient preparation, monitoring and post-procedure care
- Developed an understanding of teamwork, patient communication and importance of accuracy and professionalism in clinical environment.
