Identity Verification Administrator - NHS Digital (Brook Street)
(2025-01)
- Processing ID verification checks for citizens applications for the NHS Login service adhering to strict security, quality checks, adhering to targeted service levels and key performance indicators of performance, productivity and quality
- Perform training and development duties to less experienced team members
- Supporting the development and maintenance of internal resources, control systems and risk management systems
- Support other technical specialisms such as quality assurance, complex cases, training, safeguarding and Potential fraud referrals
- Strong knowledge of Word, Excel, PowerPoint and Outlook
- Auditing work from other colleagues
Digital Marketing Coach - Self Employed
(2026-01)
- Developed and implemented digital marketing strategies to increase brand awareness and online engagement
- Created, scheduled and managed content across multiple social media platforms
- Designed high-quality materials and promotional content using digital design tools
- Conducted market research and competitor analysis to identify trends and business opportunities
- Monitored campaign performance using analytics and adjusted strategies to improve results
- Applied SEO and keyword research techniques to enhance online visibility and website traffic
- Maintained consistent branding and messaging across all digital platforms
- Built positive relationships with clients by understanding their business goals and delivering tailored marketing solutions
- CPD Certified in Digital Marketing, demonstrating recognised knowledge of industry best practices
- Able to confidently explain digital marketing principles and support or train other in core marketing techniques
Customer Service and Administrator (Telephony) - HMRC (Brook Street)
(2024-06)
- Assisting with general enquiries for tax over the phone, web chat and emails
- Working as a team in a fast paced environment
- Addressing customer needs and concerns and providing with solution
- Using initiative to help whilst on web chat and emails
- Systems used AUI and NPS
- PAYE call handling
- Strong knowledge of word, excel, PowerPoint and outlook
Educational Teaching Assistant & SEN - Shaw Cross Infant & Nursery School
(2021-09 - 2024-06)
- Assisting class teachers in preparing instructional materials and setting up learning
- Providing individual support to students, including tutoring and guidance
- Supervising students during classroom activities
- Assisting students with special needs or learning challenges by implementing accommodations, modifications, and interventions as outlined in their individual education plans
- Monitoring student progress and documenting my observations
- Grading homework, organising paperwork, and preparing materials for lessons and activities
- Providing 1:1 support to those children that require the extra support
Customer Service Advisor - Santander
(2023-04 - 2023-06)
- FPOC for customers, providing assistance and resolving inquiries via phone, email and chat
- Assisting customers' with their banking needs, including account inquiries, transactions and product information
- Collaborating with internal teams and departments to escalate complex issues and ensuring a timely resolution for customers
Retention & Sales Advisor - Direct Line Group
(2021-01 - 2021-09)
- Addressing customers needs and concerns to provide personalised solutions
- Proactively reaching out to existing customers via phone and email to build and maintain relationships
- Upselling additional products and services based on customer needs and preferences
- Negotiating with customers to address objections and overcome challenges
Customer Service Advisor - O2
(2018-05 - 2020-12)
- Resolving queries and complaints efficiently and effectively
- Providing accurate information about products, services and policies
- Meet or exceed performance targets, including call handling time and customer satisfaction
Sales Consultant - NEXT
(2017-12 - 2017-12)
- Handling cash and debit/credit at the point of sale
- Stock checking
- Face to face customer service
Teaching Assistant - Thornhill Lees Infant & Nursery School
(2016-01 - 2016-12)
- Providing support to the lead teacher in implementing age-appropriate educational activities and lessons
- Engaging with students to encourage their curiosity and exploration, and promoting positive social interactions
- Collaborating with staff members to assess student progress, address individual needs, and implement strategies to support the development of early literacy, numeracy, and foundational skills
Teaching Assistant - Carlton Junior & Infant School
(2017-01 - 2017-12)
- Providing support to the lead teacher in implementing age-appropriate educational activities and lessons
- Engaging with students to encourage their curiosity and exploration, and promoting positive social interactions
- Collaborating with staff members to assess student progress, address individual needs, and implement strategies to support the development of early literacy, numeracy, and foundational skills
Sales Assistant - Clarks
(2014-07 - 2014-07)
- Welcoming customers to the store and creating a positive first impression
- Demonstrating product knowledge highlighting key features, benefits and styling options
- Handling cash and credit at the point of sale
- Maintaining a tidy and organised store environment
