Hafsat Sanee

Customer service and education administration professional with experience supporting students, staff and members of the public within educational, financial-services and operational environments. Experienced in acting as a first point of contact, responding to telephone and face-to-face enquiries, maintaining accurate records, preparing documents and reports, managing correspondence and handling confidential information. Confident using Microsoft Office and digital systems, with strong organisation, communication and attention to detail.

Able to manage competing priorities, work collaboratively and provide a welcoming, professional and respectful service to diverse individuals.

ASSISTANT MANAGER - Aiyla Enterprise

(2024-01 - 2026-12)

• Provided day-to-day administrative and customer support across retail and online operations.
• Acted as a first point of contact for enquiries, requests and complaints, responding professionally and escalating issues where appropriate.
• Maintained accurate customer, stock and operational information using digital systems.
• Prepared reports and spreadsheets and ensured information was organised and accurate.
• Coordinated staff, suppliers and routine workflows while managing competing priorities.
• Supported team members and helped maintain consistent customer-service standards.

FINANCIAL SERVICES SPECIALIST - 1st United Credit Union

(2022-01 - 2024-12)

• Provided face-to-face and telephone support to customers with account, payment and financial-service enquiries.
• Used computer-based systems to access, update and maintain accurate customer and transaction records.
• Processed financial transactions accurately while following established procedures and internal controls.
• Maintained confidential personal and financial information appropriately.
• Resolved customer queries and complaints professionally, escalating matters when necessary.
• Verified information carefully and completed transaction checks with strong attention to detail.

ADMINISTRATIVE ASSISTANT - Ohlone College

(2021-01 - 2022-12)

• Provided administrative and customer-facing support to students, staff and visitors within an educational environment.
• Acted as a first point of contact, responding to enquiries in person, by telephone and email.
• Maintained accurate student and administrative records while handling confidential information appropriately.
• Prepared documents, reports and correspondence using Microsoft Office and digital systems.
• Supported appointments, administrative processes and day-to-day office operations.
• Assisted with accounts payable and receivable and maintained organised documentation.
• Prioritised multiple administrative tasks while meeting deadlines and maintaining accuracy.
• Communicated professionally with students and staff from diverse backgrounds.

CUSTOMER SERVICE REPRESENTATIVE - T-Mobile

(2019-01 - 2021-12)

• Handled high-volume customer enquiries relating to accounts, billing, products and services.
• Resolved complaints by gathering information, identifying appropriate solutions and explaining outcomes clearly.
• Maintained accurate customer information while handling confidential account details.
• Adapted communication to different customer needs while maintaining a calm, courteous and professional approach.

LEAD JOURNALIST & MULTIMEDIA PRODUCER - The Pioneer Online News

(2022-01 - 2024-12)

• Managed multiple assignments, deadlines and stakeholders while maintaining accurate information and organised records.
• Researched, verified and organised information from multiple sources with a strong focus on accuracy.
• Prepared written content to deadlines and communicated effectively with a wide range of people.

BA - Communications & Media Production - California State University, East Bay (2022-01 - 2024-12)

AA - Communications - Ohlone College (2019-01 - 2022-12)

GCSE / English Qualifications - English