Hajara Kiyani

Experienced Deputy Manager with 5+ years in CQC-regulated services, supporting individuals with learning disabilities and complex needs. Strong background in safeguarding, compliance, risk management, and service delivery. Currently managing teams, overseeing care packages, and ensuring compliance with CQC, MCA, and DoLS.

A hands-on and commercially aware leader with experience in staffing, budgets, and performance management. Now seeking a Service Manager role to lead high-quality, person-centred services and drive continuous improvement.

Deputy Manager - HFT - Barnet

(2024-06)

• Support management of a CQC-regulated service, ensuring compliance and quality care
• Lead and supervise staff, manage rotas, and maintain safe staffing levels
• Oversee safeguarding, risk assessments, and incident reporting
• Work closely with external professionals and contribute to audits

Managing Director - Lotus Tender Care - St Albans

(2023-05 - 2024-06)

• Established and managed care operations, ensuring compliance and efficiency
• Led recruitment, staff management, and rota planning
• Managed budgets, bookkeeping, and financial oversight
• Embedded safeguarding and risk management practices

Service Manager - Precious Homes - St Albans

(2022-11 - 2023-05)

• Managed supported living services for adults with complex needs
• Led staff teams and ensured person-centred, compliant care
• Conducted safeguarding investigations and risk assessments
• Monitored service quality through audits and reviews

Team Leader / Care Staff / Support Worker - B&M Care, Heritage Healthcare, Macintyre

(2018 - 2022)

• Delivered frontline care, supervised staff, and supported service users
• Maintained care records, ensured safeguarding, and followed care plans

MBA - Health & Social Care - Anglia Ruskin University (2019 - 2021)

BA (Hons) - Business Studies - University of Hertfordshire