Food & Beverage Assistant at Leonardo Royal Hotel Oxford (2023-01 – Present)
- Delivering high-quality guest service across multiple hotel outlets including Marco Pierre White Restaurant, bar, coffee shop, and breakfast service
- Providing professional table service, taking orders, and ensuring an excellent dining experience
- Supporting bar operations including drink and cocktail preparation and customer service
- Assisting with coffee shop service, handling orders and maintaining a welcoming environment
- Preparing and setting up breakfast service, ensuring presentation and hygiene standards are met
- Maintaining cleanliness and organisation across all service areas in line with hotel standards
- Collaborating with team members to ensure smooth daily operations across departments
- Handling guest enquiries and resolving issues to ensure customer satisfaction
- Awarded Employee of the Month (May 2023)
Building Site Cleaner at Self-employed (2015-01 – 2023-12)
- Managed cleaning operations for large-scale sites with up to 700 personnel
- Maintained high hygiene standards across communal areas including kitchens, offices, and restrooms
- Ordered and managed cleaning supplies and equipment
- Ensured compliance with health and safety regulations
Painter and Decorator at Self-employed (2011-01 – 2015-12)
- Delivered painting and decorating services for residential and commercial properties
- Prepared surfaces and completed high-quality finishes
- Assisted with construction tasks including material handling and site preparation
- Maintained safe and clean work environments
Hotel Receptionist at Evelina Palace Hotel (2007-01 – 2011-12)
Autumn and winter season position
- Managed front desk operations in 4-star hotel environments
- Welcomed guests and handled check-in and bookings
- Managed customer complaints and other enquiries via telephone, email and in-person
- Organised local tours and services for guest groups and international visitors
- Ensured positive customer experience and satisfaction
Hotel Receptionist at Hotel Nadia (2007-01 – 2011-12)
Spring and summer season position
- Managed front desk operations in 4-star hotel environments
- Welcomed guests and handled check-in and bookings
- Managed customer complaints and other enquiries via telephone, email and in-person
- Organised local tours and services for guest groups and international visitors
- Ensured positive customer experience and satisfaction
Exchange Bureau Cashier at Crown Change (2004-01 – 2007-12)
- Handled multi-currency transactions and cash management
- Experienced in handling over 60 currencies
- Provided training for new employees in cash handling, money exchange and compliance procedures
- Delivered high-level customer service
