Halina Bartlett

Experienced customer service and administration professional with over 20 years of customer-facing experience. Skilled in reception duties, telephone handling, customer enquiries, record keeping, account management and delivering excellent service. Professional, organised and approachable with the ability to work independently or as part of a team.

Sales Consultant / Customer Service Administrator - Safestore - Harlow

(2022-03)

• Handling telephone, email and face-to-face customer enquiries
• Managing customer accounts and maintaining records using CRM software
• Conducting customer tours and explaining services available
• Processing contracts, payments and customer documentation
• Opening and closing the facility and carrying out security checks

Customer Service Assistant - The Range - Harlow

(2009 - 2022)

• Assisting customers with enquiries and helping with purchases
• Exchanging goods and resolving complaints professionally
• Dealing with telephone enquiries
• Providing product advice and recommendations
• Training new recruits to a competent level

Optical Assistant - Specsavers - Harlow

(2008 - 2009)

• First point of contact for customers
• Arranging appointments and assisting with enquiries
• Supporting customers with choosing suitable frames and providing pre-test checks prior to appointments

Customer Service Assistant - WHSmith - Harlow

(2006 - 2008)

• Training new recruits to a competent level
• Maintaining stock levels on the shop floor and displaying goods to maximise sales
• Cashing up tills and balancing sales and cash

Cashier - Tesco - Harlow

(2000 - 2006)

• Supervising new recruits
• Assisting customers with purchases
• Operating tills and handling payments

Higher National Diploma - Performing Arts

NVQ Levels 1 & 2 - Business Administration

Speech and Drama - Speech and Drama - Trinity College

GCSEs - English, Mathematics, Business Studies, Science and History