Hamid Sadaat

A proven leader with extensive experience in managing store operations, leading high-performing teams, delivering exceptional customer service and driving business performance. Skilled in recruitment, rota planning, management training, audits, health and safety, loss prevention and coaching colleagues to achieve operational excellence. Passionate about creating a positive working environment while delivering outstanding commercial results.

Duty Manager / Team Leader at TK Maxx (2019-01 – 2026-12)

• Led and motivated teams to consistently deliver outstanding customer service.
• Managed the day-to-day running of the store, ensuring smooth operations.
• Planned staff rotas to meet business needs and maximise productivity.
• Recruited, interviewed, inducted and trained new colleagues and supervisors.
• Conducted regular store audits to ensure compliance with company standards.
• Maintained high standards of health and safety and ensured all policies were followed.
• Implemented effective loss prevention procedures to reduce shrinkage.
• Monitored KPIs and supported the delivery of sales and operational targets.
• Resolved customer complaints professionally and supported colleagues with complex situations.
• Supported senior management with business planning and operational improvements.

Retail Associate at TK Maxx (2013-01 – 2019-12)

• Delivered exceptional customer service.
• Managed stock replenishment, merchandising and inventory.
• Operated tills and cash handling procedures accurately.
• Supported busy trading periods and contributed to achieving store targets.

Mechanical Engineering Assistant (2011-01 – 2013-12)

• Assisted with engineering and maintenance work.
• Worked safely and efficiently within a team environment.

Sales Assistant at Hanwell News Agent (2010-01 – 2011-12)

• Served customers, processed transactions and maintained stock levels.

Retail Assistant at Peacocks (2009-01 – 2010-12)

• Delivered excellent customer service and supported daily retail operations.