Founder & Technical Lead - Point of Prayer
(2026-03)
Community platform with live video rooms and LLM-powered content | React/TypeScript, Supabase (Postgres, Auth, RLS, Edge Functions), Daily.co WebRTC, LLM APIs
- Own end-to-end delivery of a production system solo — discovery, scoping, system design, build and production rollout — taking the product from concept to pre-launch in under five months while making continuous scope/speed/quality trade-offs to protect delivery.
- Built and deployed an LLM-powered system and learned first-hand how model behaviour shapes product experience: architected a hybrid design serving human-vetted content for predictable inputs and reserving LLM generation for open-ended input only — controlling quality, tone risk and inference cost in a sensitive domain.
- Build full-stack in production-grade TypeScript/JavaScript: React PWA frontend, Postgres data model with row-level security, serverless edge functions for secret handling and token issuance, and WebRTC video integration with active-speaker detection, in-call chat and role-based access.
- Practise customer-led discovery: designed a ministry/congregation partnership go-to-market, deliberately deferring speculative features until validated by real partner needs — solution design starts with the user's workflow, not assumptions.
- Make and document sound decisions under ambiguity: every architecture choice (build-vs-buy for video, AI-vs-deterministic content, PWA-vs-native) recorded with rationale and trade-offs — codifying working patterns for future contributors.
- Shipped privacy and security by design: GDPR Article 9 special-category data handling, tokenised third-party access via edge functions, and RLS on every table.
Service Assurance Engineer - American Express - London
(2020-03 - 2026-03)
Global Technology Operations Services | Dynatrace, Splunk, Moogsoft, ServiceNow
- Owned service health across customer-facing production systems at enterprise scale, embedding with engineering, DevOps and business teams to clarify impact, dependencies and priorities — customer-facing technical work under real stakes.
- Modelled calm and judgment in high-stakes incidents: led triage and root-cause analysis on customer-impacting outages, communicating clearly with engineers, product teams and business stakeholders while systems were degraded.
- Codified working patterns into runbooks, SOPs and playbooks adopted across support teams — turning individual knowledge into building blocks others could use.
- Built Splunk and Dynatrace dashboards and alerting/automation workflows that reduced detection time and customer impact; spotted risks early and drove preventative engineering actions from field findings.
- Embedded operational readiness into Agile delivery — ensuring new services shipped with monitoring, supportability, failure-mode analysis and non-functional requirements, sharpening how teams learned from production.
Technology Graduate Engineer - American Express - London
(2018-09 - 2020-03)
Global Benefits & Loyalty platforms | Java, Spring Boot/Batch, Kafka, Zookeeper, AWS S3, Cucumber
- Contributed to refactoring a legacy monolith into a Kafka-connected microservices architecture — service boundaries, asynchronous flows and operational risk in a complex production estate.
- Built a GDPR compliance tool erasing cancelled cards across membership rewards systems, processing high-volume records reliably with Spring Batch; implemented AWS S3 delivery flows and Moogsoft/ServiceNow health alerting.
- Analysed bank-partner integrations and wrote BDD acceptance scenarios, converting expected behaviour and edge cases into testable coverage.
Consular Intern - Sierra Leone Embassy
(2015 - 2016)
Supported visa and passport applicants by translating complex policy into clear guidance — early customer-facing experience with non-specialist audiences.
