Hamna Zafar

Dedicated and compassionate professional with over four years of experience across health and social care, administration, customer service, hospitality and property management. Strong record of maintaining accurate records, responding to enquiries, supporting vulnerable individuals and working collaboratively with stakeholders. Now seeking to contribute these transferable skills to the Procurement & Market Intelligence Officer role within Health & Social Care at Luton Borough Council.

Support Officer - SOS Property Management - Luton

• Supported service users while maintaining wellbeing, safety and safeguarding standards.
• Maintained confidential records and ensured compliance with organisational policies.
• Handled enquiries professionally and communicated effectively with a range of stakeholders.
• Monitored information accurately and contributed to service quality and performance.

Administrative Support Officer - Stay Belvedere Hotel Ltd - Luton

• Provided comprehensive administrative and operational support in a busy environment.
• Managed enquiries, documentation and record keeping with a high level of accuracy.
• Worked collaboratively across teams to ensure efficient service delivery.
• Supported reporting and day-to-day business operations.

Front of House Receptionist - Holiday Inn - Luton

• Managed bookings, payments and customer queries efficiently.
• Maintained accurate customer records and delivered excellent customer service.
• Built strong communication and relationship-management skills.

Support Worker - APT Care - Luton

• Supported vulnerable individuals with daily living activities.
• Worked alongside multidisciplinary teams to implement care plans.
• Maintained detailed records and upheld confidentiality and dignity.

Pharmacy Assistant - Acorns Chemist - Luton

• Assisted customers with prescription and health-related enquiries.
• Maintained stock records and supported safe medication handling.
• Ensured compliance with hygiene and organisational procedures.

Extended Diploma Level 3 - Health & Social Care - Barnfield College

GCSEs - English and Maths - Barnfield College

Beauty Therapy Courses - Manicure & Pedicure

Beauty Therapy Courses - Facials