Customer Service Specialist - Department for Work and Pensions (DWP)
(2024-11 - 2025-11)
- Provided confidential support to claimants accessing Universal Credit and other benefits
- Verified identities and processed personal information in line with strict security procedures
- Explained policies and processes clearly to individuals facing complex circumstances
- Maintained accurate claimant records while meeting strict call quality and compliance standards
- Managed high call volumes while maintaining professionalism and empathy
Receptionist - Operose Health - Birmingham - Birmingham
(2024-10 - 2025-06)
- Acted as the first point of contact for patients attending urgent care services
- Checked in patients and prioritised queries during busy clinic periods
- Updated patient information and attendance records using the Adastra system
- Supported clinicians by processing referrals, printing documentation and updating records
- Maintained strict confidentiality when handling patient information in line with GDPR
Health Care Assistant - Caledonia - Birmingham - Birmingham
(2023-09 - 2024-08)
- Supported residents with personal care including bathing, dressing and mobility assistance
- Administered medication in line with care plans and regulatory standards
- Encouraged participation in social activities to promote wellbeing
- Maintained accurate care records and reported concerns to senior staff
- Conducted welfare checks and responded promptly to residents' needs
- Followed safeguarding procedures and reported concerns to senior staff
Customer Services Advisor - BP Pulse
(2021-09 - 2023-07)
- Handled high volumes of customer enquiries via phone, email and online platforms
- Used CRM systems to log customer interactions and track case resolutions
- Resolved complaints efficiently while maintaining a positive customer experience
- Monitored digital channels and responded to customer feedback
- Escalated complex issues to internal teams to ensure timely resolution
Health Care Assistant - Ideal Care Homes - Birmingham - Birmingham
(2019-02 - 2021-12)
- Provided personal care and mobility support to elderly residents
- Assisted with meal preparation and supported residents with dietary needs
- Promoted residents' independence and dignity in daily activities
- Responded to emergencies and reported concerns to senior staff
- Conducted regular welfare checks to ensure residents' safety and wellbeing
