Business Analyst - BDO UK LLP
(2023-07)
Led enterprise-wide transformation programmes across Data Transformation, ESG Reporting and Operational Excellence, shaping operating models and steering delivery from discovery to embed across Agile and Waterfall environments. Aligned Partners and cross-functional leadership teams to deliver scalable, governance-aligned solutions that strengthened executive decision-making. Awarded two firm-wide Spotlight Awards endorsed by Partners and Steering Committees.
- Winning with Data programme
- Led requirements elicitation workshops with 50+ stakeholders (Partners, Directors, Heads of Service) to define reporting objectives, KPI definitions and success measures.
- Steered stakeholder sign-off and governance alignment, consolidating fragmented legacy reporting into a unified, firm-wide performance dashboard framework.
- Shaped and defined the reporting architecture for Executive-to-Partner Power BI dashboards, establishing business development performance tracking and contribution visibility.
- Drove translation of strategic objectives into delivery-ready epics and user stories, defining clear acceptance criteria within Azure DevOps and guiding backlog refinement and sprint planning.
- Partnered with Chief Data Officer & Analytics teams to define data requirements, ensure end-to-end traceability and map data from source systems.
- Designed UAT, facilitating structured business validation and ensuring commercially meaningful delivery.
- Increased transparency of pipeline performance, opportunity lifecycle and individual Partner performance metrics, directly influencing leadership decision-making and revenue tracking.
- ESG Data & Reporting programme
- Led the implementation of an in-house ESG carbon reporting capability transitioning from external reliance to internal ownership and control, establishing a structured reporting framework supporting EcoVadis submissions, Environmental reports and Carbon Reduction Plans.
- Defined and embedded the ESG operating model, architecting end-to-end data collection, governance, quality assurance and reporting processes across Finance, Travel, Procurement and Facilities, leveraging BPMN and Operating Model Canvas methodologies.
- Enabled BDO UK’s first-ever full external ESG audit assurance across all emission scopes through structured data governance and control design.
- Pioneered the phased rollout framework adopted across 50+ BDO member firms globally, positioning BDO UK as an early adopter within the international network, and defining vendor selection criteria and structured historical data migration strategy.
- Implemented and maintained a robust Requirements Traceability Matrix (RTM), securing full traceability from requirements definition through to development, UAT and formal sign-off.
- Operational Excellence programme
- Conducted Organisation-wide “Partner surveys” to identify key organisational pain points and quantify inefficiencies.
- Facilitated structured problem-definition and ideation workshops with 30+ stakeholders including Partners, IT Governance and operational teams to identify inefficiencies.
- Conducted detailed current-state process mapping (BPMN) and root cause analysis, by identifying duplication and manual effort equating to c.520 partner-hours annually.
- Produced and recommended “Options” outlining cost, resource and transition impacts to support sponsor-level decision-making.
- Developed a Requirements Traceability Matrix to enable phased implementation.
- Delivered Current state process maps and Customer journey maps using BPMN notation; to highight pain points and inefficiencies.
Business Analyst & Product Owner - Department for Energy Security & Net zero
(2020-11 - 2023-06)
Delivered a large-scale digital transformation replacing a legacy platform with a web-based system supporting UK carbon pricing and regulatory reporting. Embedded within cross-functional Agile teams, working from discovery through to release.
- Led discovery workshops with 10+ senior stakeholders to define current-state workflows and align on future-state operating model improvements.
- Designed current and future-state process models, conducting GAP analysis to identify inefficiencies and enhancement opportunities.
- Authored 100+ delivery-ready user stories and acceptance criteria (BDD), reducing ambiguity and accelerating sprint readiness.
- Partnered with senior stakeholders and Scrum teams to refine epics into prioritised features, supporting sprint planning and backlog refinement.
- Managed and prioritised the Product Backlog, balancing regulatory obligations with technical constraints.
- Acted as the bridge between policy, regulatory and development teams to ensure aligned, implementable solutions.
- Supported UAT and release readiness while maintaining structured progress reporting to senior stakeholders.
Business Analyst & Scrum Master - Shell International Petroleum
(2019-01 - 2020-04)
Worked within Shell Fleet Solutions on the Shell DriverHub digital recruitment platform, operating in a commercially driven enterprise Agile environment.
- Managed end-to-end requirements and traceability, producing delivery-ready user stories and acceptance criteria.
- Modelled current and future-state processes to improve workflow efficiency and operating model clarity.
- Facilitated sprint planning, backlog refinement and retrospectives as Scrum Master and Test Lead, strengthening delivery governance.
- Applied structured estimation and prioritisation to align backlog scope with capacity and commercial objectives.
- Improved sprint efficiency through data-led retrospectives, reducing idle time by 5% and contributing to £100k cost savings.
