Hana Louise

Forensic Psychology graduate (BSc Hons, First Class, BPS Accredited) from the University of Portsmouth, with a particular interest in offender rehabilitation and the criminal justice system. Reliable, approachable and confident working with the public in fast-paced environments, with strong experience in customer service, retail and supporting young people. Currently seeking a role to build professional experience and develop transferable skills — including communication, teamwork, administration and case-note reporting — ahead of a career in probation or a related service.

Retail/Stock Assistant at Primark (2022-11 – Present)

• Delivered high-quality customer service in a busy retail environment
• Assisted customers with product queries and recommendations
• Worked as part of a team to replenish stock and meet sales targets
• Maintained store presentation, including rearranging displays and introducing new stock lines
• Followed management guidance to maximise customer satisfaction

Student Placement Playworker at Active8 Minds Ltd (2024-08 – 2025-07)

• Supported children in structured play activities, promoting confidence, social skills and emotional wellbeing
• Ensured a safe, inclusive, and engaging environment for all children
• Communicated effectively with children, parents, and staff to meet individual needs, including recording and reporting on progress and safeguarding
• Applied psychological understanding to manage behaviour calmly and professionally

Kitchen Assistant/Waitress at Little Dessert Shop (2023-08 – 2023-09)

• Worked efficiently under pressure in a fast-paced food environment
• Prepared desserts to a high standard while maintaining hygiene regulations
• Provided attentive table service and built rapport with customers
• Used strong communication skills to recommend products and enhance customer experience

Garden Centre Assistant at Edwins Garden Centre (2022-03 – 2022-08)

• Served customers at tills during peak periods
• Assisted customers with product queries and availability
• Collaborated with colleagues to ensure accurate stock knowledge and smooth service

BSc (Hons) in Forensic Psychology – University of Portsmouth (2022 – 2026)

A levels in Sociology, Psychology – Woking College (2020 – 2022)

GCSEs in General Education – Woking High School (2015 – 2020)