Hana Meega

With a solid foundation in both customer service and warehousing, I am a dedicated professional eager to further my career in the customer service sector. My background has equipped me with a unique blend of skills, including effective communication, problem-solving, and adaptability. I excel in both team environments and individual roles, consistently delivering high-quality results.

I am seeking an opportunity to expand my customer service expertise, contributing to a dynamic team and enhancing and benefiting the organisations.

Warehouse Operative - Peters Books - Birmingham

(2024-05 - 2024-06)

• Assembling books, readings instructions, labelling books.
• Printed delivery barcodes, delivery notes, and customers address labels.
• Picked, packaged, labelled products before dispatch.
• Maintained a clean and safe working environment.

Warehouse Operative - Asos Warehouse - Lichfield

(2022-08 - 2023-09)

• Accepted, moved, checked, and stored incoming goods daily.
• Printed delivery barcodes, delivery notes, and customer address labels.
• Picked, packaged, and labelled products before dispatch.
• Selected storage space and arranged goods in appropriate locations.
• Rewrote labels and reorganized stock regularly.
• Communicated orders to team members.
• Maintained a clean and safe working environment.
• Regularly checked equipment to ensure functionality.
• Monitored stock rotation.
• Handled customer inquiries regarding damaged or missing goods.

Warehouse Operative - Boots Warehouse - Burton upon Trent

(2020-07 - 2022-02)

• Printed delivery barcodes, delivery notes, and customer address labels.
• Picked, packaged, and labelled products before dispatch.
• Selected storage space and arranged goods in appropriate locations.
• Rewrote labels and reorganized stock regularly.
• Communicated orders to team members.
• Maintained a clean and safe working environment.
• Regularly checked equipment to ensure functionality.
• Monitored stock rotation.
• Handled customer inquiries regarding damaged or missing goods.

Cashier - Dixy Chicken

(2016-04 - 2019)

• Received payments by cash.
• Issued receipts, refunds, credits, or change to customers.
• Counted money in cash drawers at the beginning of shifts to ensure correct amounts and adequate change.
• Greeted customers entering the establishment.
• Maintained clean and orderly checkout areas.
• Established or identified prices of goods, services, or admission, and tabulated bills using calculators and cash registers.
• Calculated total payments received during a shift and reconciled with total sales.

Cashier Customer Service Assistant - Poundland

(2015-10 - 2016-03)

• Received payments by cash, check, credit cards, vouchers, or automatic debits.
• Issued receipts, refunds, credits, or change to customers.
• Greeted customers entering the establishment.
• Maintained clean and orderly checkout areas.
• Established or identified prices of goods, services, or admission, and tabulated bills using calculators, cash registers, or optical price scanners.
• Resolved customer complaints.
• Processed merchandise returns and exchanges.
• Answered customers' questions and provided information on procedures or policies.
• Used paging systems to request information or assistance.
• Monitored checkout stations to ensure adequate cash availability and proper staffing.
• Managed stock control.
• Built rapport with clients to understand their needs and interests.

Adult Nursing Student - University of Wolverhampton (2020)

Public Health Level 3 - University of Wolverhampton (2019 - 2020)

GCSE - English and Maths - South and City Bournville College (2017 - 2018)