Hanaa Alam

Warm and approachable, with a natural ability to understand people's needs and create positive experiences. Through supporting students and leading groups, I've learnt to communicate clearly with different personalities and bring a calm, supportive presence to any environment. I'm ready to deliver the welcoming, high-quality service expected at Hotel Chocolat.

Reading mentor

(2024-11 - 2025-06)

• Supported younger students 1:1 through weekly reading sessions, helping build confidence and fluency, similar to guiding customers through a warm, personal experience
• Adapted my communication style to suit different reading abilities, ensuring sessions felt encouraging and accessible
• Maintained consistent delivery, demonstrating reliability and responsibility over 7 months

Dance performance leader

(2026-01 - 2026-03)

• Managed a dance group of 19 members, coordinating rehearsals and maintaining structure during performance preparation
• Resolved a conflict between 2 members by facilitating a structured discussion, restoring group productivity and rehearsal efficiency
• Set clear expectations, reducing misunderstandings and improving team atmosphere
• Delivered a smooth final performance through effective coordination and collaboration

Participant - Next Tech Fest 2025 - NTG

(2025-08 - 2025-08)

• Engaged with professionals from organisations such as Baringa, EDF, and AtkinsRéalis, strengthening communication and rapport-building skills
• Read and analysed user interview notes to understand people's needs, similar to discovering customer needs through conversation
• Applied people-centred thinking, keeping the "customer" (user) experience at the heart of decisions

Participant - Web Development Hackathon - LCCC X KCLMS

(2025-09 - 2025-09)

• Collaborated in a team of 5 and worked under time pressure to deliver a complete website prototype within 7 hours
• Communicated clearly with teammates to divide tasks efficiently
• Tested and refined features to ensure reliability, showing care and attention to detail
• Presented the final product confidently to judges, securing 1st place for clarity and problem-solving

GCSEs - The Ursuline Academy Ilford (2019-09 - 2026-08)

A Levels - Mathematics, Chemistry, Economics - The Ursuline Academy Ilford (2019-09 - 2026-08)