Hanna Ayad

I am a hardworking, compassionate, and dedicated care with experience working across a variety of care settings. I am passionate about supporting individuals to maintain their dignity, independence, and quality of life, and I always strive to make a positive difference in the lives of those I care for. I am reliable, patient, and able to build strong, respectful relationships with individuals, their families, and colleagues.

I adapt well to different environments and situations, and I am committed to providing person centered care while maintaining high standards of professionalism and safeguarding. I take pride in my work and always aim to give my best to ensure the people I support feel valued, respected, and cared for.

Retail Assistant at Shopping Express (2021-01 – 2022-12)

• Provided friendly and professional customer service in a busy retail environment.
• Assisted customers with queries and product information.
• Handled stock, maintained a clean and organised environment, and supported day-to-day store operations.
• Worked effectively as part of a team while maintaining a positive and professional approach.

Support Worker at Lifeways, Apple House (2022-01 – 2024-12)

• Provided person-centred support to individuals with a range of care and support needs.
• Assisted individuals with daily living activities while promoting independence, dignity, and choice.
• Developed positive and respectful relationships with the people supported.
• Followed individual care plans and maintained accurate records. Worked closely with colleagues and other professionals to ensure individuals received safe, effective, and person-centred support.
• Maintained a compassionate, patient, respectful, and professional approach when supporting individuals with a range of needs.
• Assisted individuals with personal care while promoting dignity, privacy, independence, and choice.
• Supported the safe administration of medication in accordance with individual care plans and relevant procedures.
• Supported individuals who displayed challenging behaviour, using patience, effective communication, and appropriate de-escalation techniques.
• Completed accurate daily documentation, records, and relevant care paperwork in line with organisational requirements.
• Supported individuals with everyday activities and community participation, including shopping, going for walks, dancing, and other recreational activities.
• Encouraged individuals to develop their independence, confidence, social skills, and engagement in meaningful activities.
• Built positive and trusting relationships with individuals while promoting their wellbeing and quality of life.

Teaching Assistant, SEN at Veritas (Agency) (2024-01 – 2025-12)

• Supported children and young people with Special Educational Needs (SEN) within an educational setting.
• Assisted students with their learning, development, and day-to-day activities.
• Provided individualised support based on each student's needs and abilities.
• Encouraged positive behaviour, communication, confidence, and independence.
• Worked closely with teachers and other staff to create a safe, supportive, and inclusive learning environment.

Support Worker, Low secure Forensic unit at Kemple View — Psychiatric Services (2025-01 – 2026-12)

• Provided support within a psychiatric care setting, working with individuals with a range of mental health and support needs.
• Supported individuals with their daily routines while promoting dignity, independence, and wellbeing.
• Built professional and trusting relationships with service users.
• Followed care plans, policies, safeguarding procedures, and health and safety guidelines.
• Worked collaboratively with colleagues and other professionals to provide person-centred support.
• Maintained a calm, patient, and respectful approach when supporting individuals in challenging situations.
• Worked within a challenging low-secure forensic psychiatric unit, supporting the safe and effective running of the ward.
• Took responsibility for maintaining the safety, security, and overall environment of the ward.
• Supported individuals presenting with complex needs and challenging behaviours, maintaining a calm, professional, and respectful approach at all times.
• Monitored and carried out regular patient observations, reporting concerns and changes in presentation to the appropriate staff.
• Assisted with personal care and daily living activities while maintaining patients' dignity, privacy, and wellbeing.
• Supported the serving and distribution of meals, ensuring patients were appropriately supported during mealtimes.
• Worked closely with clinical and care staff to maintain a safe, structured, and supportive environment.
• Followed relevant security procedures, care protocols, safeguarding requirements, and health and safety guidelines.
• Used effective communication and de-escalation skills when managing challenging situations.
• Maintained professionalism and composure in a high-pressure environment while ensuring the safety of patients, staff, and visitors.

– Pleckgate High School (2014-01 – 2019-12)

BTEC Level 2 in Health & Social Care – St Mary's College, Blackburn (2019-01 – 2021-12)