Hanna Chepras

Organised and reliable professional with strong administrative and customer service experience. Experienced in supporting people from diverse backgrounds and creating a welcoming and efficient environment. Skilled in managing enquiries, maintaining accurate records and supporting day-to-day operations in busy environments.

Friendly and approachable with excellent attention to detail, strong organisational skills and the ability to work independently as well as part of a team. Motivated to contribute to a positive experience for international students and to support efficient administrative processes.

Customer Service Assistant - Zara - Exeter

(2023-01)

• Providing friendly and professional customer service in a busy retail environment
• Handling customer enquiries and resolving issues
• Processing payments and handling cash transactions
• Assisting with merchandising and stock replenishment
• Maintaining a clean, organised and welcoming store and stockroom environment

Kitchen Assistant - Southernhay House Hotel - Exeter

(2022-01 - 2023-12)

• Receiving and storing deliveries while ensuring correct stock rotation
• Preparing fruit and vegetables for kitchen use
• Maintaining high standards of hygiene and cleanliness
• Supporting team members during busy service periods
• Following food safety, hygiene and health and safety regulations

Apartment Manager - Association of Co-Owners of a Multi-Storey Building

(2020-01 - 2022-12)

• Coordinated contractors and maintenance services for a residential building
• Responded to residents' enquiries and resolved day-to-day issues
• Maintained records and documentation related to building management
• Communicated with service providers and utility companies

Coordinator for Procurement and Export of Grain Crops - Zaruddya Agro

(2018-01 - 2022-12)

During this period we relocated to Kyiv and I took a short career break to care for my children.

• Maintained supplier and contractor databases
• Assisted with procurement processes and contractor communication
• Managed purchase and sales calculations using Excel spreadsheets
• Supported export documentation and logistics coordination

Inspector for Food and Pharmaceutical Markets - State Inspectorate for Price Control in Donetsk Region, Ukraine

(2006-01 - 2011-12)

• Monitored prices in food and pharmaceutical markets
• Verified procurement and retail invoices
• Prepared inspection reports and documentation
• Ensured compliance with pricing regulations

Master's Degree - Finance - Donetsk National University (2006-01)

Bachelor's Degree - Finance - Donetsk National University (2005-01)