Hannah Bowie

Six years Customer Service Experience in Retail, with excellent communication skills and always looking for ways to help customers. Friendly, calm and efficient, even at busiest times. Flexible, supportive and always ready to go the extra mile, very approachable especially in difficult situations.

Confident, focused, enthusiastic, self-motivated and well-driven individual. Reliable, punctual and flexible, able to work by myself and as part of a team, with strong leadership qualities, with analytical and management skills. Currently living in Edinburgh, looking to relocate to Newcastle/Durham.

Bakery Staff - Greggs

(2023-04)

Currently working full time in Greggs Bakery, daily duties. Working in a fast-paced environment has strengthened ability to multitask, work under pressure and work with colleagues to meet customer demands.

• Ensuring smooth operation of the bakery
• Opening the shop
• Preparing and serving freshly baked goods
• Handling cash & card transactions
• Putting on tills
• Maintaining a high standard of cleanliness and food safety
• Manage the stock rotation
• Restocking shelves
• Assist with deliveries and orders to keep the store running smoothly
• Engage with customers in a friendly and approachable manner and answer any queries they may have about our items to ensure a positive shopping experience

Retail Assistant - Sainsburys

(2021-10 - 2023-03)

Developed strong communication, problem-solving skills and ensuring a positive shopping experience for customers. Attention to detail, and commitment to teamwork contributed to the overall efficiency and success of the store.

• Providing excellent customer service
• Managing cash/card transactions
• Restocking shelves
• Maintaining store cleanliness and order

Footwear Assistant - JD Sports

(2019-04 - 2021-09)

First employed with JD Sports within their footwear section.

• Assisting customers find their right fit and style
• Deliver excellent customer service
• Greeting customers in the store, assisting them regarding stock/sizes
• Ensuring stock is well organised
• Supporting the team to ensure we hit our sales target
• Till operation including cash & card transactions
• Processing any refunds or exchanges
• Helping customers with online orders & collections
• Cash up at the end of the night ensuring all money was correct and there were no abnormalities within the system

Highers/Nat5s - English, PE, Maths, French, Modern Studies, Chemistry - Portobello High School