Hannah Clapcott

Eager to learn and driven worker, looking to expand established skills in a customer service role. Reliable barista and waitress able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences.

Enthusiastic and friendly individual with knack for customer service and teamwork. Quick to learn and adapt, always ready to lend hand and ensure patrons have pleasant experience. Excellent communicator with positive attitude, able to stay calm and organised in busy environments.

Barista at The Soup and Juice Co (2025-01 – Present)

• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
• Greeted and connected with every customer, recommending drinks and pastries.
• Memorised recipes for varied specialty coffee beverages, smoothies, and seasonal offerings.

Cafe Assistant at Clydeside Distillery (2024-05 – 2024-12)

• Prepared drinks for customer orders such as coffees, teas, speciality drinks and cold beverages.
• Maintained hygiene cafe environment by cleaning tables, chairs and public areas after use.
• Stored food according to safety procedures, protecting from spoilage and preventing waste.
• Supported cafe closing by counting cash, sweeping floors and cleaning tables.
• Flexibly shifted tasks in response to changing service demands.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.

Waiting/Kitchen Assistant at Coffee Bothy (2023-09 – 2024-03)

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
• Assisted in running food, snack and drink orders to customers in timely fashion.
• Processed cash, credit card and voucher payments using POS terminals.

Shop/Café Assistant at Fisher and Donaldson's (2022-06 – 2022-09)

• Maintained neat and organised food storage areas to increase team efficiency.
• Demonstrated understanding of best practices and safety regulations involved in food preparation.
• Maintained hygiene cafe environment by cleaning tables, chairs and public areas after use.
• Assisted kitchen with food preparations as requested, such as making sandwiches and plating snacks.
• Prepared drinks for customer orders such as coffees, teas, speciality drinks and cold beverages.
• Facilitated enjoyable customer experience by providing friendly, attentive and proactive customer service.

Volunteer Worker at Falkland estate hub (2021-09 – 2022-01)

Helped out wherever I was needed, including clearing out storage rooms, serving customers food and drink in the café, taking orders at the café or takeaway area, creating displays and decorating the gift shop in accordance with holidays or events.

Shop Assistant at Falkland Convenience Store (2020-02 – Present)

• Replenished items and organised displays to keep stock looking professional.
• Rotated stock on shelves, reducing stock waste and minimising store losses.
• Kept shelves neat, clean and organised through visual merchandising.
• Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.

Camp Counsellor at Eagle Ridge Leadership Camp (2023-06 – 2023-08)

• Organised arts, sports and craft activities to enable participants to learn new skills, develop independence and connect with people.
• Enforced camp and cabin rules and regulations whilst living in a cabin alongside the children in order to help the children respect nature, prevent accidents and promote rewarding experiences.

Diploma of Higher Education in English and Journalism Studies (2026)

Scottish Qualifications Certificate – Bell Baxter High School (2022)