Hannah Firman

I am a hardworking, reliable and detail-focused individual with experience in cleaning and customer service. I take pride in completing tasks to a high standard and enjoy working with and around people. I am friendly, approachable and always willing to learn new skills. I work well independently and as part of a team, and I am committed to providing a clean, safe and welcoming environment for customers, staff and visitors.

Cleaner - Total Services

(2025-09)

• Carried out general cleaning duties to maintain a clean, tidy and safe environment.
• Cleaned floors, surfaces, toilets, kitchens and communal areas to a high standard.
• Used cleaning products and equipment safely and correctly.
• Followed hygiene, health and safety, and workplace procedures.
• Worked efficiently to complete tasks within required timeframes.
• Maintained high standards of cleanliness with strong attention to detail.

Customer Service Assistant - MacDonalds

(2021-08 - 2024-03)

• Working to a high food safety standard.
• Assisted customers with questions, requests and general support.
• Communicated clearly and politely with customers and colleagues.
• Helped maintain a welcoming and organised environment.
• Handled customer needs calmly and respectfully.
• Worked as part of a team to support daily business operations.

Math, English, Science - Stowupland High School (2015 - 2020)