Hannah Khan

I am a friendly, motivated, and approachable individual who can meet deadlines whilst producing high standards of work, I work well under pressure and enjoy a challenge. I am organised, creative, and flexible with the ability to easily adapt to new roles and responsibilities. I have exceptional communication on skills, that allow me to work well in a team as well as alongside external stakeholders.

Housing Officer - Abri - Housing association

• Book appointments for surveyors, housing / incomes officers and contractors etc required
• Action residents request regarding any tenancy issues or enquires
• Provide a front line service for any enquires for customers
• Handling all types of contacting including telephone, face to face and digital
• Reception duties
• Discuss residents concerns regarding anti-social behaviour
• Discuss rent accounts

Customer Service Agent - Sigma connect RCI Financial

(2023-11 - 2025-10-24)

Redundancy - End date 24/10/25

• Taking inbound and outbound calls
• Setting up plans for people in financial difficulties
• Transferring calls to the correct department
• Complaint calls
• Customer service calls
• Providing customers with final settlement quotes
• Discussing exit options
• Battery transfer process
• Admin work such as emails, letter
• Working toward KPI'S including call volume and quality targets

Sales Agent - Brightside insurance

(2023-06 - 2023-10)

Short Contract

• Quoting customers on Van insurance
• Reaching out to customers from confused.com
• Inbound and outbound calls
• Transferring customer to the correct department
• Selling Van insurance
• Working towards KPI's including call volume and quality targets

Sales Representative - Pirtek

(2023-01 - 2023-04)

Short contract

• Managing new and existing business relationships with key stakeholders and additional contacts
• Keeping customers updated with the latest product and services
• Manage your own outbound calls (80 calls a day)
• Getting business booked in for our national sales team
• Working towards KPI's including call volume and quality targets

Sales inbound advisor - O2

(2022-10 - 2023-01)

Short contract

• Taking inbound calls
• Upgrading customers phone contracts
• Upselling devices
• Placing orders for customers
• Helping customers out with other queries if possible

Marketing Co-ordinator - TJC LTD

(2021-09 - 2022-04)

Redundancy

• Reaching out to influencers via social media platforms
• Vetting potential influencers and onboarding
• Arranging contracts and invoices for the influencers
• Negotiating fees and payments with influencers
• Arranging orders and products for influencers
• Liaising with the marketing team for campaign information
• Analysing social media data from influencers and feeding back to relevant teams
• Vetting models for shoots and arranging required support such as payment
• Sending PR packages

Marketplace Customer Support - TJC LTD

(2019-10 - 2021-09)

Promoted

• Resolving customer queries via Ebay, Amazon, OnBuy, Etsy, Fruugo
• Creating content for Amazon Storefront
• Issuing refunds and replacements where required
• Providing a first contact resolution
• Liaising with teams from Marketplace for support

Customer Service Agent - TJC LTD

(2018-08 - 2019-10)

• Managing inbound calls, emails, and live chat queries
• Dealing with customer service queries and resolving on first contact
• Maintaining CPH
• Assisting customers with refunds and returns
• Raising investigations for missing parcels
• Liaising with warehouse on dispatch queries
• Making outbound calls to resolve escalations
• Assisting with training of new agents

Sales Assistant - Aveda

(2017-09 - 2018-04)

• Inputting data for stock
• Analysing reports thoroughly
• Supervising customers and operations within the store
• Responding to and solving competently customer issues, problems and queries
• Maintain and excelling the highest standards of customer service
• Keeping up with store targets and encouraging the team at all times
• Recognising store standards and monitoring the store focus as well as the company as a whole, and acquiring product knowledge
• Knowledge of stock availability and shortages delegated to departments
• Help replenish and merchandise stock
• To ensure all paperwork is completed when booking appointments
• Team working environment and promote excellent customer service
• Deal with changes as they occur

Receptionist - Jump Giants

(2017-01 - 2017-09)

• Serving customers and giving them a wavier to fill out
• Restocking all the merchandise
• Getting groups ready for there par/es
• Covering people on court or in the cafe
• Making sure the reception area was tidy