Retail Supervisor - Ess MOD - Stafford, Staffordshire
(2013-03 - 2020-07)
- Manage the daily operations of the retail store or department
- Supervise and train the staff to ensure high-quality customer service
- Maintain inventory levels and order new products when needed
- Ensure products are displayed and priced correctly
- Monitor sales and adjust staffing levels as needed
- Resolve customer complaints and issues in a timely and satisfactory manner
- Ensure the store is clean, safe, and visually appealing
- Coordinate with other departments and vendors as needed
Bartender/Waitress - Gibraltar arms - Gibraltar
(2004-04 - 2008-11)
- Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits
- Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail
- Satisfying patron requests in a timely manner
- Assessing customer preferences and making drink recommendations
- Providing a positive and friendly guest experience by interacting with patrons
- Collecting money for drinks served and providing change as needed
- Checking identification to verify legal age requirements for all customers
- Balancing cash receipts
- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
- Organising the bar area to streamline drink preparation and inventory
- Placing orders for liquor, beer, wine, and other supplies
- Slicing, pitting, and preparing fruit garnishes for drinks
- Planning bar menus
- Creating unique drinks
- Preparing and serving appetisers, snacks, or other food items for customers at the bar
- Complying with all food and beverage regulations
- Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour
Silver Service Waitress - NAFFI - Gütersloh
(2004-01 - 2006-08)
- Offer Menu and Wine List and attend to napkins
- Take Food and Beverage orders
- Serve Food and Beverage orders
- Check and clear the Waiter's station during and after service
- If required assist in bringing food from the kitchen to the guest ensuring accuracy and timeliness
- Professionally handle all guest complaints
- Clear soiled silverware and any other operating equipment to the designated wash-up/storage area
- Able to generate the final bill from the POS system and offer to guest settlement
- To clear and re-set tables according to instructions
- Clean all soiled linen to the designated area
- Report any theft or damages to the Manager/ Assistant Manager
- Report to the Restaurant Manager/ Assistant Manager before completion of the shift
- Help other areas of the restaurant such as answering telephones and completing financial transactions
- Print the closing report and drop the cash with the front office/accounts department
- Tally the Credit Card settlements for the day with the batch closing report from the EDC machine
- Close the shift at the POS terminal
- Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times
- Able to have a complete understanding of the Restaurant's operating policies and procedures
- Must participate in staff training and briefings
- Able to maintain a good teamwork relationship with colleagues
- Able to maintain a high standard of personal appearance and hygiene at all times
- Assist in clearing, cleaning, and set-up up tables, chairs, linens, china, glass, and silver for service unobtrusively
- Assist in stocking linens, china, glass, silver, and food items for service
- Assist in the preparation of smaller items such as toast, soup, or beverages
- Able to carry out other reasonable duties and responsibilities as assigned
