Hannah Leonard

I have outstanding listening skills and can work effectively in a team and independently. An example of this is when I progressed from a retail assistant to becoming a toy expert, where one of the additional responsibilities I gained included teaching new team members how to complete daily tasks. In recent years, I have developed valuable and transferable skills, such as clear, confident communication, as well as actively listening and resolving customer queries.

My problem-solving skills have allowed me to tackle complex challenges, such as finding the correct car seat for specific parents' needs. I have always desired to grow and learn more with every opportunity available. I am organised and dedicated to my work and seek new responsibilities where possible, such as travelling and assisting in opening new stores abroad.

I am reliable and committed and will go beyond my standard duties to help others, including staying late or coming in early to assist with tasks.

Volunteering – Mental Health - The mighty roar

(2026-02 - 2026-03)

• Providing educational talks to schools and the local community about metal health
• Conducted home visits
• Give health checks to children under the age of 10
• Assisted the Male and Maternity ward in the local hospital
• Helped teach English to children at the local school

Supervisor of Toy & Nursery Department - Smyths Toys

(2022-03 - 2026-02)

• Supervising colleagues on the department and delegating tasks
• Opening and closing store and cashing up tills
• Merchandising
• Providing customer support and dealing with service queries
• Car seat safety certified
• Mental health first Aid
• Help set up new stores across the uk and France

BSc - Psychology - Bath Spa University (2022 - 2025)

A-levels - Psychology, BTEC Sport, Business - St Brendan's Sixth Form College