Managed Learning Services Lead - Hemsley Fraser - Torpoint, Cornwall
(2025-03 - 2025-12)
- Managed end-to-end learning service delivery for AXA GO SAS France, acting as the primary point of contact between the client, global delegates, and external training suppliers.
- Received and validated training booking forms, then researched and sourced high-quality courses aligned with client specifications, budget, and learning objectives.
- Coordinated all communication between suppliers, the client, and delegates to ensure smooth scheduling, enrolment, and delivery of training.
- Negotiated pricing and commercial terms with suppliers to secure competitive rates and maximise client value.
- Created purchase orders, processed payments (including corporate credit card transactions), and ensured accurate financial tracking and reconciliation.
- Oversaw global training logistics, supporting delegates across France, Malaysia, and other international locations.
- Maintained strong stakeholder relationships and delivered a responsive, service-driven experience across multiple time zones.
Travel Customer Service Advisor - Aferry
(2022-01 - 2024-08)
- Assisting customers with their travel inquiries and providing tailored support to ensure a smooth booking experience.
- Effectively navigating various systems to manage bookings and resolve issues as they arise.
- Maintaining high levels of customer satisfaction is paramount, achieved through attentive communication and problem-solving skills.
- Facilitated seamless travel arrangements for customers, ensuring accuracy and efficiency in bookings.
- Resolved customer inquiries promptly, leading to improved customer feedback and satisfaction ratings.
- Utilised multi-tasking abilities to handle multiple customer accounts simultaneously, demonstrating adaptability and efficiency.
Customer Service Representative - The SaaSy People
(2021-07 - 2021-08)
- Delivering exceptional service and support to clients.
- Addressing customer inquiries and issues through various communication channels, ensuring that all interactions were handled efficiently and professionally.
- Collaboration with team members played a crucial role in meeting customer needs and achieving service targets.
- Provided timely support to customer inquiries, contributing to a positive service experience.
- Worked closely with the team to ensure that all customer issues were resolved effectively.
- Demonstrated strong communication skills while interacting with customers and team members.
Housekeeper - Gara Rock
(2019-08 - 2019-09)
- Maintaining cleanliness and order in guest accommodations and common areas.
- Ensuring that all spaces met high standards of cleanliness and aesthetic appeal.
- Effective time management to complete tasks efficiently while meeting guest expectations.
- Ensured that all guest rooms and facilities were cleaned to a high standard.
- Managed time effectively to complete cleaning tasks within scheduled shifts.
- Collaborated with other staff to ensure a pleasant and welcoming environment for guests.
Housekeeper - Premier Inn
(2019-02 - 2019-04)
- Cleaning all rooms to a high standard
- Making beds and cleaning living areas such as bathroom and living room
- Cleaning all public areas
- Timekeeping
Customer Service Advisor - Brittany Ferries - Plymouth
(2019-10 - 2019-12)
- Answering inbound calls
- making and amending customer ferry bookings
- Brittany ferries holiday bookings
- Dealing with all complaints and enquiries in a professional manner
Waitress - O'reillys irish pub Gibraltar - Gibraltar
(2017-10 - 2017-11)
- Taking customer orders for food and drinks serving food and drinks
- Cash Handling
- cleaning all areas to a high standard
Housekeeper/Breakfast Waitress - St Malo Guest House - Plymouth
(2017-01 - 2017-08)
- Taking customers orders serving breakfast cleaning breakfast room to a high standard stripping and making beds cleaning all living areas and bathrooms cleaning public areas and landlady flat to a high standard
Customer Service Agent / Admin Assistant - Txtnation - plymouth
(2015-08 - 2016-03)
- Dealing with inbound and outbound calls
- Replying to emails filing printing
Administration Assistant - Dusty Bin LTD - plymouth
(2014-02 - 2014-10)
- Dealing with inbound and outbound calls Taking bookings dealing with customer enquiries and complaints printing filing
French Customer Service Representative - Webloyalty
(2012-01 - 2012-10)
- Answering all inbound calls in a professional manner
- Dealing with all complaints and enquiries in a timely manner
- answering emails from customers
- filing
- general admin duties
