Hannah Murray

Hard working

Talent

GlasgowMember since October 29, 2026

Fast learnerHighly dependableEnthusiasticMotivatedEffective time managementComputer literateReliableCooperative and adaptableActive listener

Hire this person

Send a job offer directly to this candidate

Fast learnerHighly dependableEnthusiasticMotivatedEffective time management

About

Friendly, approachable and reliable professional with experience across healthcare, hospitality and other customer-facing environments. I have developed strong communication and interpersonal skills, with the ability to build positive relationships, listen to individual needs and provide a professional, respectful and supportive service. I am confident working with a wide range of people and understand the importance of patience, empathy and clear communication.

I am able to remain calm and organised in busy environments, respond effectively to enquiries and concerns, and work both independently and as part of a team. I take pride in maintaining high standards, being dependable and ensuring that those I work with receive a positive experience. I am keen to continue developing my skills and experience within a professional environment where I can make a positive contribution, learn new skills and provide a high standard of service and support.

Experience

Zero Carbon Living Advisor at OVO Energy (2026-07 – 2026-09)

Engaging with OVO’s customers, communicating with passion across phone, and occasionally via email.
Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact.
Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad.
Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad.
Autonomously manage your day, ensuring the overall objectives of the squad are achieved.
Prepare, attend and actively contribute at squad meetings as appropriate.
Identify and implement continuous improvement efforts in both squad ways of working and customer experience.
Be an OVO ambassador, promoting our range of products & services to customers.
Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a Zero Carbon Living.
Take accountability for your own development and using the tools provided to allow yourself to have strong conversations around our new and existing products.

F&B operative at Doubletree by Hilton (2022-10 – 2026-07)

During my time at work, I’ve gained valuable bar experience that has helped me build confidence in a fast-paced environment and improve my overall customer service skills. Engaging with guests at the bar has taught me how to communicate clearly, remain attentive to customer needs, and deliver friendly, professional service. I’ve also developed strong phone etiquette when speaking with customers, always ensuring clear and polite communication.

Additionally, I’ve become confident in using OpenTable to manage bookings for afternoon tea and dinner in the restaurant, which helps streamline the reservation process and enhance the guest experience.

Following “10 steps of service” each time with guests to maintain high standards of care
Clearing and resetting tables for functions i.e, breakfast, lunches, al a carte, menu tastings etc…
Greeting guests on arrival and providing information about specials on menus, changes and relevant information for all guests
Maintaining and restocking buffet during breakfast services and lunches (if required)
Providing gifts and special items for VIP guests and upkeeping the restaurant environment
Knowledgeable about food items and drinks that we can provide and if alternatives are available
Setting up and upkeeping appliances and reporting if there is any dysfunctions or faults
i.e., cleaning coffee machines, cleaning and restocking buffet area of plates, utensils and cereals

Homemaker at Hamberley home – Newton House care home (2022-05 – 2022-10)

Maintaining and assisting residents with personal care, upkeeping hygiene.
Routinely tidying residents’ room throughout day.
Maintaining and helping residents keep their independence.
Provide and assist during mealtimes.
Provide companionship to residents.
Deliver the highest quality of care to each resident.

Care assistant at Thistle healthcare – Whitehills care home (2020-02 – 2022-05)

Maintaining and assisting residents with personal care, upkeeping hygiene.
Routinely tidying residents’ room throughout day.
Maintaining and helping residents keep their independence.
Provide and assist during mealtimes.
Provide companionship to residents.
Deliver the highest quality of care to each resident.

Waitress at Cafe Jolene (2017-06 – 2017-08)

Routinely cleaned work areas, glassware and silverware throughout each shift.
Assisted with guest queries, taking orders and cafe cleanliness.
Routinely carried large loads of dishes to kitchen for washing.
Inspected, pulled and stacked cleaned items and sent dirty items back for re-scrubbing and re-washing.
Consistently kept kitchen areas clean and free of debris and water.
Delivered quality service by providing a warm and welcoming environment.
Sorted, soaked and washed cutlery.
Maintained clean dining room, lobby and service areas throughout the shift.
Provided friendly and attentive service.
Cleared and reset tables and kept dining room and work areas clean.
Quickly set up and cleared tables and stocked all workstations.
Emptied and maintained rubbish bins and outdoor bin area.
Assisted colleagues whenever possible.