Hannah Slater

Dependable professional with 15+ years across care, hospitality, and retail environments. Skilled in compliance, customer service, and operational organisation. Former CCSU Vice President with a strong record of volunteering and team contribution.

Domestic Assistant - Swallowcourt

(2022-11)

• Deliver high-standard cleaning and hygiene routines in a regulated care environment, ensuring full compliance
• Maintain strict adherence to care-sector laws and safeguarding regulations across all daily tasks
• Build positive rapport with residents and visitors, contributing to a welcoming and respectful atmosphere

Volunteer - Sue Ryder - Penzance

(2021-11 - 2024-12)

I volunteered at the Penzance branch.

• Executed visual merchandising and window dressing to maximise product appeal and drive donations
• Served customers and resolved queries efficiently, maintaining high satisfaction in a charity retail setting
• Managed stock rotation and inventory checks to ensure accurate, well-presented shop floor at all times

Holiday Sales/Reception and Restaurant Server - Haven Bourne Leisure LTD

(2022-03 - 2022-10)

I have been lucky to have the opportunity to work in more than one department simultaneously. One full season.

• Handled holiday bookings, phone enquiries, guest check-ins, and complaint resolution at a busy leisure resort
• Delivered attentive restaurant service including order-taking and drinks preparation across peak-season periods
• Ensured full departmental compliance with relevant laws and hospitality regulations throughout the season

Bar associate - JD Wetherspoons

(2013-08 - 2015-07)

I have experience in 2 franchises The Great Glen and The Tremenheere due to relocation.

• Delivered bar service in a high-volume environment, upholding Challenge 25 and Safe Serve compliance while upselling products

Crew member/ Lobby Hostess - Mcdonalds

(2012-04 - 2015-07)

I have experience in four separate franchise stores due to my flexibility and hard work.

• Provided front-of-house customer service and maintained hygiene standards across lobby and dining areas

Barmaid - The Globe

(2011-08 - 2011-09)

• Served customers, handled cash transactions, and maintained bar cleanliness and stock control

Crab Picker - W. Harvey's & Sons

(2011-07 - 2011-08)

• Processed crab meat and upheld strict Health & Safety and food hygiene compliance throughout production

Waitress - Jessie's Dairy

(2011-02 - 2011-07)

• Delivered full café service including food preparation, baking, customer service, and cash handling

Waitress/Barmaid - TR18 Lounge cafe

(2010-06 - 2010-08)

• Managed waiting, bar service, cash handling, and opening/closing procedures in a café-bar environment

Shop Assistant - The British Heart Foundation

(2010-01 - 2010-06)

This work started as voluntary and led to paid employment.

• Held key-keeper responsibility, managed daily banking, window dressing, and stock control for a charity shop

Waitress/Receptionist - The Marine Hotel

(2007-06 - 2007-08)

• Combined waitressing and reception duties including guest bookings, room turnovers, and complaint handling

TQUK L2 Certificate in Principles of Business Administration - Business Administration - The Skills Network (2023-10 - 2024-03)

City & Guilds Level 3 Travel and Tourism Extended Diploma - Travel and Tourism - Cornwall College (2017-08 - 2029-06)

Standard Grades - Alva Academy (2006-04 - 2007-06)