Business Administrator/Personal Assistant - J N Kitchens - Norwich (Remote/Hybrid)
(2018-07)
Supported administration for a medium contractor, ensuring all admin was compliant.
- Ordering materials from suppliers, ensuring cost efficiency and profit margins achieved.
- Liaise with clients before, during and after their installation, ensuring customer satisfaction.
- Preinstallation calls, quotes and information, advising clients on the next steps and agreeing timeframes.
- Organising skips, permits and business regulations and insurance's
- Ensuring company vehicles were compliant i.e MOT, Tax, Insurance, serviced and road worthy
- Managed business correspondence including social media postings, answering emails, telephone queries, sending purchase orders, invoices, quotes and other customer contact.
- Managing contractor's diary, booking in jobs and arranging visits for quotation, first or 2nd fixes and full installations.
Receptionist in GP Surgery - Wymondham Medical Practice - Wymondham, NFK
(2023-05 - 2024-01)
- Scheduled patient appointments using SystmOne booking system and Online Forms.
- Supported Reception managers in improving operations and resolving issues to deliver top-notch and exceptional customer service.
- Carried out day-day-day reception duties accurately and efficiently.
- Delivers an exceptional level of service to each customer by listening to concerns and answering questions.
- Alongside the reception team, operated multi-line telephone system to independently handle over 100's of calls each day.
- Oversaw inventory, ordering or requisition and supply stocking of clinician's equipment and cleaning/hygiene items.
- Welcomed patients with warmth and kindness, ensuring smooth booking and checking in processes.
- Protected patient rights, providing continued discretion and confidentiality in line with data protection act.
- Updated patient records as required for continued accuracy and compliance with surgery policies.
- Responded calmly and compassionately in emergency situations.
- Maintained timely check-in services, notifying clinicians of patient arrival through SystmOne for efficient appointment running.
- Experience with Keevio telephone system
Receptionist in GP Surgery - Wymondham Medical Practice - Wymondham, NFK
(2015-10 - 2018-07)
- Scheduled patient appointments using SystmOne booking system and Online Forms.
- Supported Reception managers in improving operations and resolving issues to deliver top-notch and exceptional customer service.
- Carried out day-day-day reception duties accurately and efficiently.
- Delivers an exceptional level of service to each customer by listening to concerns and answering questions.
- Alongside the reception team, operated multi-line telephone system to independently handle over 100's of calls each day.
- Oversaw inventory, ordering or requisition and supply stocking of clinician's equipment and cleaning/hygiene items.
- Welcomed patients with warmth and kindness, ensuring smooth booking and checking in processes.
- Protected patient rights, providing continued discretion and confidentiality in line with data protection act.
- Updated patient records as required for continued accuracy and compliance with surgery policies.
- Responded calmly and compassionately in emergency situations.
- Maintained timely check-in services, notifying clinicians of patient arrival through SystmOne for efficient appointment running.
- Experience with Keevio telephone system
Deputy Manager - Star Throwers Charity Shop - Wymondham, NFK
(2013-09 - 2015-10)
Managed team of up to 10 volunteers, overseeing the hiring, work rotas, training, and professional growth of employees.
- Handled the day-to-day running of the shop, ensuring high levels of productivity and progression.
- Carried out day-day-day duties accurately and efficiently.
- Supported the manager and volunteers in improving operations and resolving issues to deliver top-notch customer service.
- Responsibly managed donation storage unit planning to ensure consistent smooth running of both the centre and shop.
- Improved the shop through consistent hard work and dedication. Worked closely with General Manager and shop manager to increase amount of donations, improve the aesthetics of the store, making it an enjoyable shopping experience. Therefore, generating increased footfall.
Sales Assistant to Deputy Manager - Various
(2013)
Working for companies such as Marks & Spencer, Sainsbury's, Tesco, One Stop and Spar. Also worked as a dental receptionist, Data Entry Clerk and Cleaner. All job roles up to 2013 were worked around my children and husband's career.
