Reception/Administrative Staff at Tottenham Community Sports Centre (2023-05 – Present)
- Managing the reception areas, answering incoming calls, directing them appropriately, booking appointments
- Monitoring and recording recycling and waste bag usage
- Delivering high quality customer care
- Working coherently within a team
- Ensuring that the information is accurate and concise, complying with the GDPR act
- Following safety protocol in the event of fire, raising concerns to the correct prevention team in order to manage data protection
Volunteer Digital Assistance at Enfield Council, Edmonton Green Library Community Hub (2025-08 – Present)
Key Responsibilities
- Provide digital assistance to customers, handling inquiries related to council services such as council tax, housing benefits, and local schemes
- Support customers in completing online applications for services including Blue Badges, Freedom Passes, council tax discounts, and housing benefits
- Deliver accurate information and guidance to ensure smooth service delivery
- Apply training on council processes and customer service best practices to resolve queries effectively
- Continuously improving confidence and communication skills by engaging with diverse community members
- Developing strong problem-solving and digital literacy skills through assisting with complex online forms
- Contributing to improving accessibility of council services for residents
Theatre Work Experience - Clinical Placement at Chase Farm Hospital (2026-07 – 2026-07)
One-week clinical placement at Chase Farm Hospital, gaining valuable insight into the hospital environment and patient-centred care.
- Demonstrated initiative and determination by proactively requesting an opportunity to spend time in the Radiography Department, reflecting strong curiosity and ambition to broaden understanding of healthcare
- Observed the Radiography Department and engaged with staff by asking questions about medical imaging
- Observed day surgery procedures, including three foot surgeries, gaining insight into surgical practice and the importance of patient safety
- Spent time in the recovery area, observing the monitoring of patients' airway, respiration, heart rate, blood pressure and temperature following surgery
- Observed post-operative care and the role of healthcare professionals in supporting patients' comfort, safety and wellbeing
- Observed the Urology Department, gaining broader exposure to different clinical specialties and patient needs
- Supported patient comfort in the post-operative area by preparing refreshments such as tea and coffee under staff supervision
- Developed communication, observation, teamwork and professional skills, while gaining a deeper understanding of the responsibilities of healthcare professionals
Volunteer - Retail Assistance at British Heart Foundation (2026-08 – Present)
- Customer service and assisting customers in-store
- Till operation and cash handling
- Stock replenishment and shop floor organisation
- Teamwork in a busy retail environment
- Strong organisation and time management skills
- Knowledge of health and safety and hazard awareness
- Following GDPR and maintaining customer confidentiality
- Safe manual handling of stock and donations
- Awareness of fire, flood and theft procedures
- Following safeguarding, store policies and reporting procedures
