Experienced Customer Success Manager EMEA
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Delivery-focused management professional with eight years’ success improving end-to-end customer experience through positive collaboration and passion for people while improving customer relationships by promoting best practices. Built and managed web- shop at a major UK video games distributor; achieved challenging targets while fostering profitable relationships. Coordinated critical business accounts within a leading UK train operating company using Customer Relationship Management (CRM) systems.
Customer Success Manager UK/EU Fast (1-Click Checkout and Login), London January 2022 - April 2022 (4 Months)
Global Customer Experience Manager Sneaker Con Digital, Inc, London September 2020 – January 2022 (1 Year 5 months)
Social Media and Customer Service Manager Vertus, London August 2019 - August 2020 (1 Year 1 Month)
E-Commerce Customer Success Manager Click Entertainment, London October 2018 – August 2019 (11 months)
Account Manager Virgin Trains, Euston Station, London August 2016 - October 2018 (2 years 3 months)
Retail Assistant Manager Vodafone Retail, London July 2015 - August 2016 (1 Year 2 months)
Business Account Manager Vodafone Retail, London July 2013 - July 2015 ( 2 Years 1 month)
BSc (Hons) Business Information Technology University of Kent, Medway (2010- 2013)
