Operations agent, freight forwarder - Spatial Global Ltd - Castle Donington, east midlands airport
(2021-05)
- Account manage
- Raising export documents i.e. commercial invoices, packing lists, cert of origin and EUR1's
- Booking LCL and FCL direct with shipping lines
- Negotiating rates with suppliers
- Quoting customers for Sea, Air, Road and courier
- Completing customs entries
- Submitting shipping instructions
- Approving draft Bills of Lading
- Providing advice, solutions and consultancy to key customers
- Invoicing bookings
- Handling Letter of credits and cash against document bookings
Export sales supervisor - Abacus Lighting Limited - Sutton In Ashfield
(2018-10 - 2020-12)
- Facilitate customer orders
- Handling all export sales shipping movements
- Complying with Letter of credit's
- Prepare ROW and Europe shipping documentation including certs of origin, EUR1's, commercial invoices
- Liaising with freight forwarders which include negotiating rates and arranging container collections
- Handling customer enquiries including quotation requests and complaint handling
- Ensuring all of export sales department are fully aware of progress of orders and projects
- Supervising the export sales office team i.e. checking quotes, processed orders and shipping documentation all before finals are submitted
- Attending regular meetings with other departments and managers
- Member of the Brexit strategy team
Logistics coordinator - Clinigen Group (Pharma company) - Burton on Trent (FTC)
(2018-04 - 2018-09)
- to provide logistics solutions
- preparation of all specialized shipping documentation
- co-ordinate receipts and dispatches with courier partners
- book collections and deliveries (temperature controlled)
- negotiate and obtain rates
- arrange time critical deliveries
- keeping customers and internal departments updated of progress
Freight forwarder - Advance Forwarding Limited - Derby
(2017-07 - 2018-01)
- Quote existing and new customers to win bookings
- Obtain feedback from customers regarding quotes
- Upsell other services offered by the company
- Negotiate rates with suppliers
- Use FCL system to create bookings and quotes
- Create Awb's and issue draft Bill of ladings
- Export NES entries
- Issue Cert of origin, Eur1 and Atr documents
Contract manager - Ascott Transport Limited - Derby
(2016-06 - 2017-02)
- Manage day to day activities of customer accounts
- Liaising with 3rd party hauliers and suppliers
- Track and trace
- Investigating and solving customer problems and complaint's
- Negotiating rates with customers
- Liaising with all departments
- Monitoring KPI's
Branch Account Manager - Hellmann Worldwide Logistics - Lichfield (Temp position)
(2016-02 - 2016-05)
- Manage and retain customer accounts
- Attend customer visits as and when required
- Negotiate rates with suppliers
- Prepare monthly KPI's on Excel
- Handle complaint's
- Track and trace shipments (European road freight)
- Work on own and as part of a team including operations and transport
Customer Service Representative/Internal sales - Radius Systems (International PE pipe manufacturer) - Alferton
(2013-09 - 2016-02)
- Managing own dedicated customer accounts
- Processing customer orders by cut off deadlines
- Tracking loads and obtaining ETA's (UK and overseas)
- Liaising with suppliers and hauliers
- Keeping customers updated on stock level by doing reports on Excel
- Quoting prices (for stock and freight)
- Handling complaints and writing up credit notes
- Arranging same day and next day deliveries
- Working on own and as part of a team
- Liaising with internal departments i.e. purchasing, production
Customs clearance advisor - UPS LTD
(2004 - 2004)
Customs import broker - DHL
(2007 - 2009)
