Admin officer - Uxbridge County Court - Uxbridge
(2022-09)
- Liaising with Judges and external agencies
- Assisting the staff at the front of the house
- Maintaining good relationships with all members of the Court with enquiries for example providing updates
- A key member of the team that provides updates for the cases
- Attending meetings with project handlers to gather ideas to aim for a more user friendly softwares
- Analysing and correcting errors
- A quick learner of case systems such as List assist and HMCTS Case portal
- Consistently deputising for a variety of roles within the Court such as Ushering, Fee clerk and team leader duties
Work experience - Department For Work and Pensions - North Kensington Jobcentre-North Kensington
(2022-07 - 2022-08)
- Assisting Universal Credit work coaches by passing them vital information about job opportunities
- Arranging interviews for jobseekers
- Answered questions about Universal Credit queries
- Screening of CV's to ensure that relevant employment was matched up for suitable candidates
- Attending meetings with a variety of employers regarding employment opportunities in the Royal Borough of Chelsea and Kensington
- Assisting with the advertisement of career opportunities, job fairs and interviews
Shop Assistant - Belmont food and wine
(2021-07 - 2022-03)
- Maintaining, handling and replenishing stock throughout the store, ensuring that all stock is displayed in a professional and orderly manner
- Maintaining a responsible, safe and professional manner at all times
- Engage and interact with all customers in a welcoming, friendly and professional manner
- Creating a positive and memorable shopping experience
- Cash management
- Effective liaison between staff and customers
- Resolved all client enquiries and complaints exceeding the company's proposed guidelines
- Client liaison regarding new stock, promotions and limited edition items
- Building clientele relationship to ensure guaranteed return business
- Managed workflow to achieve quality service goals and proposed targets
- Responsible for ensuring smooth customer journey from introduction to transaction
Sales Manager - I-connect B.V.
(2020-08 - 2020-12)
- Serving customers efficiently on the shop floor and at service points
- Delivering high standards through personal presentation and excellent customer service
- Managing the store and ensure it was clean and tidy to enhance the customers experience
- Helped retailers with promoting new tech accessories
- Making strong relations with new retailers
- Management client enquiries and complaint
- Developed highly respected client relationships and earned a reputation for exceeding customer expectations
- Consistent upselling and link selling to increase profit margins
Assistant Sales Manager Intern - India Gate Supermarket
(2019-06 - 2020-03)
- Leant how to deliver excellent customer service by always putting the customer first
- Shadowed the store manager and was able to learn a lot about the industry by asking questions and putting feedback into practice
- Demonstrating an open mindset and positive attitude
- Building good relations with some wholesalers
- Give customers information about Indian products
- Stock controller and seasonal rotation
- Replenishing stock
- Maintaining company's high standards of presentations
- Management client enquiries and complaints
- Consistency in achieving weekly and monthly business targets
- Personal shopper and assistance for clients with specific requirements
Sales Assistant and Intern - Kruidvat
(2018-11 - 2019-05)
- Stock replenishment
- Promotional management of all in-store event
- House keeping
- Successfully implemented shop floor layout at all levels restructure from frame work to merchandising
- Exceptional customer service
- Engage and interact with all customers in a welcoming, friendly and professional manner
- Creating a positive and memorable shopping experience
- Cash management
- Effective liaison between staff and customers
- Resolved all client enquiries and complaints exceeding the company's proposed guidelines
- Client liaison regarding new stock, promotions and limited edition items
- Building clientele relationship to ensure guaranteed return business
- Managed workflow to achieve quality service goals and proposed targets
- Responsible for ensuring smooth customer journey from introduction to transaction
Sales Assistant and Intern - Star Asian Supermarket
(2018-05 - 2018-07)
- Increased in confidence when working with new individuals on a team
- Developed my customer service skills
- Increased in personal organisational skills to ensure I worked at a high level
- Teaching staff about Indian products
- Replenishing stock
- Helping customers with products
- Reaching out to customers with new promotions
- Cash management
- Working on the customers feedbacks and implementing on it
Sales Assistant Intern - Double S Telecom - Rotterdam
(2017-10 - 2017-12)
- Conducted basic repairs on customer's devices, including replacing mobile phone, batteries and LCD's
- Welcoming and supporting customers that enter the store with any tech support queries and repairs
- Keeping customers updated on the progress of their repair and ensuring they are receiving excellent customer service
- Working in a fast-paced environment and working using my own initiative at all times
- Cash management
- Transferring money
- Management client enquiries and complaints
