Haress Mahmood

I am an enthusiastic, sensible, punctual, smart and self-motivated person, with an excellent knowledge of all aspects of customer service. I have always challenged myself to drive forward and always look forward to personally developing myself within the working environment. I get on well with people at all levels and enjoy meeting new people.

I have the ability to communicate with people at all levels. I have excellent problem solving skills. Now seeking to enhance my existing skills and develop further within this sector with a caring and reputable company

Warehouse operative at Wincanton/GXO (2023-02 – 2021-09)

• Accurately pick, pack, Marshall it in the correct order.
• Organise and manage stock efficiently.
• Maintain a clean, tidy, and organised working environment.
• Make sure the stock is correct while replenishing according to the location.
• Location Auditing.
• Loading items correctly in the van to ensure that the customer receives the undamaged items.

Sales Associate at Wickes

• Delivered attentive customer service, advising Customers and ensuring their needs were met promptly and professionally.
• Processed payments accurately and maintained a welcoming, well-presented environment.
• Supported smooth daily operations including stock management and team coordination.

Minicab Controller at Minicabs.co.uk (2014-01 – 2024-02)

• Greeted customers on the phone and resolved their queries.
• Coordinated with cab drivers and ensured location is reached as per scheduled time.
• Supervised working of cab drivers and completed required paperwork.
• Provided feedback to management and resolved various customer and driver concerns.
• Trained new employees in cab dispatching processes.
• Scheduled pick-ups and drop offs and ensured regular airport runs.
• Dealing with queries from and taking bookings via call, web chat and emails.
• Allocate jobs to the drivers using dispatch Software.
• Liaising with drivers and customers with a high level of spoken English.
• Update drivers PCO files and prepare them for PCO inspection.

Sales Assistant at TK Maxx (2016-06 – 2016-07)

• Approaching customers and politely asking questions to understand their needs.
• Keeping the shop and displays clean and tidy at all times.
• Receiving deliveries, unpacking and re-shelving or storing stock.
• Involved in regular stock checks and stock takes.
• Being vigilant at all times and to help minimise stock loss through theft, loss or damage.
• Ensuring all Health & Safety procedures are effectively carried out.

Admin Assistant at Hebbar & Co (Solicitor Firm) (2011-05 – 2012-01)

• Providing support to the company through both administrative and clerical duties.
• Maintaining the office's stationery, catering supplies and IT equipment.
• Involved in the typing and creation of documents as well as the processing of client information.
• Providing a high standard of service to customers.
• Printing and collating all paperwork required for the next working day
• Logging information on internal systems.
• Gathering useful and important information by phone, letter, and email or in person.
• Recording and updating customer databases.
• Photocopying and scanning administrative documents.
• Handling telephone information requests.
• Processing incoming and outgoing mail.
• Managing the security access card management system.

BTEC Level 2 diploma in Business – Harrow College (2012-01 – 2013-01)

– Harrow College (2010-01 – 2011-01)

ESOL English Language in English Language

GCSE in Maths and Science Entry Level 1, 2, 3